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North American Hardware and Paint Association (NHPA) · 7 hours ago

Member Services & Event Coordinator

Grandview, WA

Full-time

Hybrid

New Grad, Entry Level

$60K/yr - $60K/yr

The North American Hardware and Paint Association (NHPA) is dedicated to helping independent retailers succeed through training and resources. The Member Services & Event Coordinator plays a vital role in connecting members with education programs and events, ensuring exceptional service and smooth logistics for various initiatives.

AssociationInformation ServicesTraining

Responsibilities

Serve as the first point of contact for members via NHPA’s primary phone line and shared inbox

Provide professional, timely responses to inquiries related to membership, licensing, education, and events

Support member records, service directory updates, and proactive outreach initiatives

Coordinate membership and licensing billing, renewals, and communications in partnership with internal teams

Plan and execute logistics for NHPA presence at markets, conferences, and events

Scheduling, booth coordination, and vendor/member communications

Provide onsite and virtual support for:

Retail Management Certification Program (RMCP)

Foundations of Retail programs

Independent Home Improvement Conference (IHI)

Retailer Roundtables and other education initiatives

Administer NHPA programs including:

Ambassador Program

Young Retailer of the Year (YROTY) Awards

Top Guns Awards

Support planning and execution of NHPA’s advanced education and training programs

Assist with student enrollment, registration, onboarding, and communications

Coordinate online and in-person meetings for education and training initiatives

Prepare session materials including:

PowerPoint presentations

Handouts and participant resources

Manage in-person meeting logistics:

Meeting space bookings

Hotel and travel arrangements (when required)

Food & beverage scheduling

Onsite coordination and execution

Operate within approved budgets and assist program leads with budget planning and tracking

Qualification

Event coordinationProgram coordinationCustomer serviceGoogle WorkspaceSalesforce CRMInterpersonal skillsCommunication skillsDetail-orientedCreative approachCollaborative work

Required

Strong interpersonal and communication skills with a customer-first mindset

Highly organized and detail-oriented with the ability to manage multiple priorities

Demonstrated ability to work collaboratively across teams

Creative, proactive, and solutions-oriented approach

Preferred

Event, program coordination, or member services experience preferred

Proficiency in Google Workspace; experience with Salesforce CRM, Adobe, and event software is a plus

Benefits

Health insurance

Health Reimbursement Account (HRA)

Life insurance

Disability insurance

401(k) with employer matching

Paid Time Off (PTO)

Paid holidays

Monthly mobile phone reimbursement of $75

Company

North American Hardware and Paint Association (NHPA)

The North American Hardware and Paint Association (NHPA) is dedicated to helping independently operated hardware stores, home centers, lumberyards, and paint and decorating outlets across North America become stronger, more efficient, and more profitable businesses.

Founded in 1900