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CVS Health · 9 hours ago

Lead Director Client Services – Rebate Operations

Northbrook, IL

Full-time

Hybrid

Director/Executive

$100K/yr - $232K/yr

10+ years exp

CVS Health is a leading health solutions company focused on transforming health care. The Lead Director, Client Services is responsible for overseeing client service efforts within Rebate Operations, managing teams that bridge client needs with rebate operations while ensuring exceptional client satisfaction and operational excellence.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Lead, develop, and engage a diverse team, set strategic goals, monitor performance, and provide ongoing coaching and feedback

Ensure the team acts as the main point of contact for client and internal partners and serves as the primary escalation point for complex client issues, ensuring timely and effective resolution. Foster strong relationships with clients and internal partners and support client initiatives

Oversee administration of client contract terms, including rebate reconciliation and reporting requirements, ensure compliance with policies, procedures, financial controls, and regulatory requirements. Track and manage deliverables and timelines

Facilitate issue management and trend analysis, identify and drive operational improvements and sponsor transformation projects

Deliver clear, concise communications to clients, team members, and senior leadership

Qualification

Client relationship managementOperational executionProject managementContract administrationBudgeting/forecastingRebate operationsTeam developmentStakeholder engagementLeadershipCommunicationAttention to detailTime managementAdaptability

Required

10+ years of professional experience in operational or financial roles

5+ years in leadership positions

2+ years of experience in client-facing roles

Bachelor's degree in finance, Accounting, Business, or related field or equivalent experience

Preferred

Experience in managing large, diverse teams

Strong project management skills

Experience in contract administration, budgeting/forecasting for client financial arrangements, and PBM rebate operations

Expertise with client rebate terms and administration

Salesforce and Microsoft Office proficiency

Benefits

Affordable medical plan options

401(k) plan (including matching company contributions)

Employee stock purchase plan

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility