Figo Pet Insurance · 2 days ago
FIGO Customer Service Focused Insurance Agent
United States
Full-time
Remote
Entry Level
2+ years expFigo Pet Insurance is a subsidiary of Independence Pet Holdings, which manages a diverse portfolio of modern pet health brands and services. They are seeking an Insurance Agent responsible for assisting customers with inquiries, resolving issues, and maintaining product knowledge to ensure compliance and customer satisfaction.
Information TechnologyInsurancePet
Responsibilities
Responds to internal and external inquiries within stated service level agreements
Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines
Analyzes, researches, and resolves problems and discrepancies for member accounts
Maintains product knowledge, and awareness of customer services policies, and/or store policies
Maintains understanding of federal and state regulations to include compliance
Participates in solution innovation, sales, and retention efforts with current and new clients
Performs other duties and responsibilities as assigned
Qualification
Required
2 years of customer service, call center, or relevant experience
Must have and maintain Property & Casualty License, or must obtain within 45 days of hire
Benefits
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
Company
Figo Pet Insurance
Figo Pet Insurance develops a cloud-based pet insurance platform designed to provide pet healthcare services.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$18MKey Investors
The IHC GroupHCS Capital
2021-10-19Acquired
2019-11-01Series B· $5M
2018-03-14Series A· $5M
Leadership Team
Vanessa Allee-Yeh
Chief Marketing Officer
Recent News
2026-01-16
Company data provided by crunchbase