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Children's Hospital of Michigan · 18 hours ago

Admin Supervisor - Patient Services

Detroit, MI

Full-time

Onsite

Mid, Senior Level

2+ years exp

Children's Hospital of Michigan is an international leader in pediatric and adolescent medicine, and they are seeking an innovative and experienced healthcare leader to drive excellence in patient services. The Admin Supervisor - Patient Services will act as a liaison, facilitate decision-making, and ensure compliance with regulations while leading a team towards exceptional patient outcomes.

EducationHealth Care

Responsibilities

On off shifts, weekends and holidays, acts as administrative liaison between administration, patient care staff and other departments. Makes decisions about staff placement and patient placement as needed. Facilitates and participates in interdepartmental problem solving on off shifts and weekends. Maintains high visibility and is readily accessible to staff. Promotes shared decision-making when interacting with staff and assigns pool and agency staff

Collaborates with other health care disciplines to provide optimal patient care. Facilitates the delivery of patient services on all shifts and weekends. Required to be available for call; may be required to work at various facilities

Uses six leadership actions; adheres to the DMC's Customer Service Standards

Interprets/facilitates implementation of hospital and nursing policy/procedure

Actively participates in the development of staff. Collaborates with nursing education and research, clinical nurse specialists, unit management teams and other resources to provide educational programs for staff on all shifts and weekends

Conducts rounds on patient care areas; evaluates progress toward patient outcomes and intervenes appropriately

In collaboration with unit management or charge nurses, adjusts staffing as necessary, taking into consideration patient population and skill mix

Monitors staff interactions with patients, families and the public

Functions as a resource person for patient care

Responds to emergencies; collaborates with unit staff to ensure adequate staffing during emergencies. Facilitates transfer of patients to appropriate area (e.g., ICU)

Assists with the orientation, training of staff and provides input for the evaluation of staff. Acts as a mentor to new staff (i.e., emergencies, general practice)

Collaborates with management and staff to meet unit goals

Initiates disciplinary action when indicated; communicates relevant information to manager

Serves on committees and participates in organizational activities as appropriate

Participates in performance improvement activities including data collection

Shares joint accountability with institution for maintaining competency

Qualification

Registered Nurse (RN)Nursing managementClinical knowledgeAnalytical abilityAdaptability to technologyStress managementInterpersonal skillsLeadership skills

Required

Bachelor of Science degree in Nursing or enrollment/documented intent to complete BSN within two years; or, eight or more years of current equivalent clinical experience

More than two years of progressively more responsible nursing experience

Licensed to practice as a Registered Nurse (RN) in the state of Michigan

Analytical ability and clinical knowledge necessary to make recommendations concerning the development of departmental policies, goals, budgets and staffing needs

Ability to change job-related work practices/priorities/procedures and reschedule activities in response to changing work conditions

Ability to work productively and effectively in a complex environment, handle multiple/changing priorities and deal with stress associated with a patient care environment (e.g., medical emergencies, staffing fluctuations, time commitments, varying patient emotions, attitudes, conditions, etc.)

Ability to adapt to technologies used in the work environment

Interpersonal skills necessary to establish/maintain effective communication provide leadership for departmental personnel and develop/maintain productive working relationships with other departments, medical staff and the community

Leadership and educational skills to assist in meeting the needs of staff in accordance with departmental goals/objectives

Demonstrate willingness to make meaningful contribution to the work environment as evidenced through behavior and attitude

Specialized clinical knowledge and analytical ability to accurately facilitate patient care

Preferred

Management experience, preferred

Benefits

Medical, dental, vision, and life insurance

401(k) retirement savings plan with employer match

Generous paid time off (PTO)

Career development and continuing education opportunities

Health savings accounts, healthcare C dependent flexible spending accounts

Employee Assistance program, Employee discount program

Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder C childcare, auto C home insurance.