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Netrio · 1 day ago

Field Services Technician

New York, NY

Full-time

Onsite

Entry, Mid Level

2+ years exp

Netrio is a company that values empathy, partnership, integrity, accountability, and innovation. They are seeking a Field Services Technician to perform onsite and remote visits, handling equipment deliveries and supporting tasks as assigned. The role emphasizes collaboration, technical expertise, and customer-focused service delivery.

Cyber SecurityInformation TechnologyIT ManagementNetwork SecurityTelecommunications

Responsibilities

Demonstrate Netrio’s core values and culture through daily work interactions, effectively communicating between the Netrio team and customers

Contribute to the overall success of the team, working collaboratively with others across departments to move operations forward

Provide recommendations and decisions on the urgency of projects and service appointments, influencing the prioritization of tasks and delivery

Offer feedback on day-to-day operations, interacting with technicians, teams, and customers to improve efficiency and service quality

Work with the Client Services and Field Team to ensure smooth operations, enhancing communication and process flow

Strong technical troubleshooting skills, with the ability to assess when to escalate issues and when to provide support to technicians

Ability to identify customer needs and ensure that service and project delivery aligns with their expectations

Actively engages with teams and departments to ensure that tasks and projects are completed effectively and efficiently

Self-driven and able to work both independently and collaboratively within a team to meet objectives and standards

Pays close attention to detail in technical work and documentation, ensuring quality and accuracy in all tasks and communications

Qualification

Network administrationTechnical troubleshootingMicrosoft certificationCustomer-focusedAttention to detail

Required

2+ years of experience in remote and/or field support with small to medium-sized businesses in network administration

At least 1 Microsoft or preferred vendor certification (CompTIA, WatchGuard, etc.)

Company

Netrio

NETRIO is a Managed Services Provider supporting a wide variety of technology assets and services for small to medium sized organizations.

Founded in 2003

Mckinney, Texas, USA

201-500 employees

https://www.netrio.com/

Funding

Current Stage

Growth Stage

Leadership Team

Mark Clayman

CEO

Peter Salamanca

Chief Operating Officer

Recent News

PR Newswire

Netrio Opens a New India Office in the Next Phase of Its Global Expansion

2026-01-13

PR Newswire

Netrio Named MSSP of the Year at the 2025 MSP Titans of the Industry Awards

2025-12-17

PR Newswire

Netrio Unveils M&A Technology Diligence and Integration Services

2025-12-08

Company data provided by crunchbase