Client Services Manager jobs in United States
cer-icon
Apply on Employer Site
company-logo

Channel Fusion · 2 days ago

Client Services Manager

positionHiawatha, IA
timeFull-time
remoteHybrid
seniorityMid Level
date3+ years exp

Channel Fusion is a company specializing in advanced channel marketing technologies and services. They are seeking a Client Services Manager to serve as the primary point of contact for clients, manage partnerships, and lead strategic planning sessions to drive impactful business outcomes.

AdvertisingMarketing
check
Culture & Values

Responsibilities

Serve as the primary point of contact for assigned clients, building strong, long-term partnerships. Manage, contracts, and renewals with account leadership coordination
Lead strategic planning sessions, quarterly business reviews, and collaborative workshops with clients and internal stakeholders
Develop and execute client engagement programs and relationship strategies aligned with client goals
Analyze client needs and translate them into actionable business and technology requirements
Coordinate cross-functional initiatives between client services, operations, and technology teams
Guide the successful rollout of new features and services through clear training and change management
Deliver data-driven insights through reporting and metrics that support client objectives
Organize and facilitate client-focused events and educational sessions
Support the ongoing improvement of processes to elevate the overall client experience

Qualification

Client relationship managementProgram developmentCross-functional collaborationCRM platformsCommunication toolsBusiness reporting systemsEvent coordinationCommunication skillsStrategic thinkerOrganizational skills

Required

Bachelor's Degree in Business, Marketing, Communication or similar field
3+ years in client services, customer success, marketing, or stakeholder engagement roles
Strong background in relationship management, program development, or event coordination
Excellent communication skills—verbal, written, and visual—with the ability to lead client presentations and facilitate discussions
Strategic thinker with experience in cross-functional collaboration and project leadership
Comfort with CRM platforms, communication tools, and business reporting systems
Ability to manage multiple priorities with a high level of organization and follow-through

Company

Channel Fusion

twittertwittertwitter
company-logo
Channel Fusion provides channel marketing solutions and channel support services.
dateFounded in 2003
location
Hiawatha, Iowa, USA
people-size51-200 employees
web-link
http://www.channel-fusion.com/

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
David Lenzen
Chief Operating Officer
linkedin

Recent News

Corridor Business Journal
Pankaj Monga named recipient of 2024 Howard Hall Excellence in Business Award
2025-01-14
Company data provided by crunchbase