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State of New Hampshire · 1 day ago

CASE TECHNICIAN II

Nashua, NH

Full-time

Onsite

Entry Level

$19.96/hr - $26.41/hr

3+ years exp

The State of New Hampshire's Bureau of Child Support Services is seeking a Case Technician II for their Southern District Office in Nashua. This role involves providing information on family and child support policies, performing technical duties related to case management, and ensuring compliance with state and federal statutes.

Customer ServiceGovernmentService Industry

Responsibilities

Interviews customers and collateral sources to verify and update case information following clearly defined state and federal statutes; contacts foreign countries and other states’ child support agencies to obtain such information; provides applicants with information about services provided by NH BCSS

Issues, reviews, completes forms, prepares documents, and communicates with customers to provide case information. Reviews child support case data to ensure complete information and documentation and obtains missing information or documents from parents, courts, businesses, and other sources

Contacts community, state, federal, tribes and other collateral sources to locate absent parents and/or to verify addresses

Takes actions to determine employment, income, health benefits coverage, etc., using a variety of research and investigation databases and methods. Establishes schedules and prepares notices to assist Child Support Officers. Responds to inquiries concerning child support cases, discrepancies, status, or payment requirements

Contacts other states’, tribes, or countries’ child support agencies to verify the processes needed to request registration or to redirect foreign orders. Reviews, completes, and processes intergovernmental documents, legal orders and other requests on behalf of those agencies

Reviews court orders and case record information to enter support and obligation amounts into the child support case management system. Verifies arrearage amounts and other detailed financial information to ensure the accuracy of child support accounts. Interpret this information for clientele and collateral sources

Manages electronic documents and workflows within the BCCS electronic content management system related to Child Support cases in accordance with policy and procedures. Organizes and prioritizes work to meet critical deadlines

Controls inter-office incoming and outgoing case transfer activity to ensure continuity of services and secure and accurate information tracking

Qualification

Program monitoringCustomer supportEligibility intakeTechnical instructionsOffice practicesComputer proficiencyAttention to detailEffective communicationOrganizational skills

Required

Equivalent combination of 3 years of education and experience after completion of high school

Education and experience must be in program monitoring, customer support, eligibility intake, or related field requiring public contact and attention to detail

Candidates for this position are required to submit to a comprehensive background investigation, including FBI fingerprinting and check of local law enforcement agencies

Proof of citizenship/residency to validate a candidate's eligibility to legally work in the United States

Preferred

Experience applying and explaining rules, regulations, policies, and procedures to a diverse customer-base and to interact professionally, tactfully and effectively with various individuals who may be emotional, hostile, or irate

Ability to implement technical instructions and to organize, research and maintain a variety of files or documents such as child support and legal records

Knowledge of office practices, administrative procedures, legal practices, and terminology

Proficient in computer and applicable software and systems