Weld North Education (now Imagine Learning) · 6 hours ago
Data Analyst
Tempe, AZ
Full-time
Hybrid
Mid Level
$46K/yr - $50K/yr
4+ years expImagine Learning is the leading provider of digital-first K–12 curriculum solutions, committed to igniting learning breakthroughs. The Data Analyst oversees the planning and execution of solutions to integrate customer data into Cloud services, collaborating with various specialists to solve escalations and achieve company goals.
E-LearningEducationInformation Technology
Responsibilities
Function as backup for the Rostering Supervisor as needed
In coordination with the Rostering Supervisor, attend product/process update meetings and coordinate with product management as needed to create and establish new processes
Convert customer data to a format compatible with the company’s proprietary tool set
Surpass team production standards
Serve as expert resource for internal customers by answering questions, understanding their needs, resolving problems with customer-focused solutions, properly addressing issues, and/or escalating them
Partner with other departments and leaders to function as the primary advocate for their area of expertise
Implement student data file mapping using proprietary and off-the-shelf software tools
Troubleshoot customer file data problems and test customer data modifications
Effectively document internal customer issues in the ticketing system
Lead their sub-team in performing record-keeping activities according to established procedures
Maintain a customer-oriented and professional relationship with internal customers
Provide continuous quality improvement in the processes and activities associated with this role
Exceed established quality goals for customer satisfaction ratings and performance measures
Other duties as required
Qualification
Required
High school diploma or GED required, some college preferred and at least 4 years of customer service leadership experience that includes order processing and data entry; or an equivalent combination of education and experience
Excellent verbal and written communications skills
Able to function as a mentor for others, with a history of exceeding expectations and going above and beyond
Self-starter with strong organization and time management skills
Proven track record in conflict and problem resolution
Able to work independently and as part of a team, with strict attention to detail and an ability to multi-task in a fast-paced environment
Understanding of complex data and the ability to translate issues into non-technical terms
Ability to ensure data integrity
Computer proficient with a strong working knowledge of Microsoft Word, Excel, and Outlook; working knowledge of CRM software (NetSuite) and Ticketing software (Zendesk) and Communication via Slack
Benefits
Multiple health, dental, and vision plans, including medical plans with zero employee premiums
401k plan with a company match
16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
Paid Time Off
Comprehensive maternity and fertility/family building benefits
Paid bonding leave when a new child joins your family
Access to on-demand mental health resources
Life and short and long-term disability insurance
Pre-tax savings plans
Paid volunteer time off
A wide variety of professional development programs, including tuition reimbursement
Work from home opportunities that foster work/life balance
Company
Weld North Education (now Imagine Learning)
Imagine Learning empowers educators to inspire breakthrough moments in every student’s unique learning journey.
1001-5000 employees
H1B Sponsorship
Weld North Education (now Imagine Learning) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (3)
2021 (7)
Funding
Current Stage
Late StageTotal Funding
unknown2021-03-01Private Equity
Recent News
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2024-11-20
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2024-04-14
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2024-04-14
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