Talent Harbor · 2 days ago
Inside Sales Coordinator – Appointment Setting (Onsite)
Winchester, VA
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrTalent Harbor is a family-owned company with over 60 years of excellence, seeking a Junior Sales Coordinator to support their growing sales team. The role involves being the first point of contact for customers, ensuring a seamless experience from inquiry to appointment scheduling, and contributing to customer satisfaction and sales performance.
Hiring Manager
Laura Duque Camacho
Responsibilities
Respond to customer inquiries via calls, texts, emails, and online submissions
Qualify leads using company-approved scripts
Deliver warm, professional, and empathetic communication
Ensure positive first impressions and maintain high customer satisfaction
Follow up on unscheduled or canceled appointments
Re-engage leads to maximize appointment bookings
Schedule and confirm estimate appointments
Maintain a full calendar and meet weekly capacity goals
Reschedule missed appointments promptly
Identify scheduling gaps and recommend process improvements
Accurately input and maintain customer information
Track lead sources, appointment outcomes, and booking metrics
Generate daily/weekly reports and maintain supporting documentation
Collaborate with the sales team to maximize demo rates (target: 90%)
Ensure smooth handoffs and efficient workflows
Support continuous improvement of SOPs and internal processes
Maintain positive working relationships across all teams
Qualification
Required
High-energy, organized, and customer-focused professional
First point of contact for customers
Ability to ensure a seamless, professional experience from inquiry to appointment scheduling
Thrives in a fast-paced, high-volume environment
Communicates with clarity and empathy
Delivers top-tier customer experiences
Responds to customer inquiries via calls, texts, emails, and online submissions
Qualifies leads using company-approved scripts
Delivers warm, professional, and empathetic communication
Ensures positive first impressions and maintains high customer satisfaction
Follows up on unscheduled or canceled appointments
Re-engages leads to maximize appointment bookings
Schedules and confirms estimate appointments
Maintains a full calendar and meets weekly capacity goals
Reschedules missed appointments promptly
Identifies scheduling gaps and recommends process improvements
Accurately inputs and maintains customer information
Tracks lead sources, appointment outcomes, and booking metrics
Generates daily/weekly reports and maintains supporting documentation
Collaborates with the sales team to maximize demo rates (target: 90%)
Ensures smooth handoffs and efficient workflows
Supports continuous improvement of SOPs and internal processes
Maintains positive working relationships across all teams
Confident, clear, and professional communicator
High empathy and emotional intelligence
Detail-oriented with a strong sense of urgency
Self-motivated, ambitious, and coachable
Reliable, punctual, and committed
High energy, positive attitude
Comfortable handling 100+ dials per day
Honest, hungry, and humble mindset (client emphasis)
Preferred
Experience in high-volume phone environments
Benefits
Medical, Dental & Vision Insurance
401(k) Retirement Plan
Paid Holidays & PTO
Competitive Hourly Pay + Bonus Potential
Full-time, Weekday Schedule
Comprehensive Paid Training
Opportunities for Growth
Meaningful Role
Family-like Culture
Company
Talent Harbor
Talent optimization and leadership placement for businesses powered by EOS®. Hiring the Right Person. For the Right Seat. Guaranteed.
Founded in 2023
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase