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AG Living · 1 day ago

Centralized Administrative Specialist

United States

Full-time

Remote

New Grad, Entry Level

AG Living is a company that supports a diverse portfolio of residential communities. They are seeking a Centralized Administrative Specialist to ensure accuracy in resident ledgers, drive rent collection, and oversee accounts receivable processes while delivering high-quality resident communications.

Property ManagementReal EstateResidential

Responsibilities

Monitor resident ledgers and oversee rent collection processes across multiple properties

Investigate and resolve charge discrepancies in collaboration with property managers

Prepare and manage demand letters, notices, and Final Account Statements (FAS)

Coordinate with attorneys or third-party providers on eviction filings and case tracking

Support debt recovery efforts and liaise with collection agencies or deposit-alternative providers (e.g., Jetty)

Manage renewal cycles and timelines across assigned communities

Generate renewal offers and update pricing and incentives as directed by Asset Management

Communicate renewal options to residents, conduct follow-ups, and process completed renewals

Manage non-renewal notices, transfer requests, and related documentation

Ensure all renewals comply with policy and procedural requirements

Respond to escalated resident financial inquiries, including payment and ledger issues

Issue resident notices and announcements in coordination with property teams

Monitor renter’s insurance compliance and follow up as needed

Collect and record forwarding addresses during move-out processes

Prepare and maintain promise-to-pay documentation in compliance with SOPs

Process resident payments and reconcile ledger transactions

Post charges, fees, and adjustments with proper categorization

Manage security deposit collection, refund, and reporting workflows

Oversee Jetty reporting, submission, and verification processes

Apply and track applicable risk fees

Audit lease agreements to ensure accuracy and consistency with ledgers

Assist in setting up recurring charges, rentable items, and fee schedules

Support month-end close activities and related checklists

Maintain documentation to support internal controls and process improvements

Qualification

Property management systemsAccounts receivable processesFinancial managementCommunication skillsAttention to detailEmpathyCollaborationProblem-solving