Business Systems Analyst I jobs in United States
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NEOGOV · 6 hours ago

Business Systems Analyst I

positionEmployment Services, FL
timeFull-time
remoteOnsite
seniorityEntry Level
money$74K/yr - $111K/yr
date2+ years exp

NEOGOV is seeking a Business Systems Analyst I to provide product expertise and understanding of various technologies for the Customer Information System and internal data services. The role involves technical support, project management, and ensuring system integrity through communication with internal customers and external partners.

GovTechHuman ResourcesInformation TechnologySoftware
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H1B Sponsor Likelynote

Responsibilities

Engages in comprehensive technical support across the entire lifecycle of Lakeland Electric's software applications and systems, focusing on development, design, operation, and maintenance
Co-leads project management efforts for the implementation of new software/systems and upgrades, aligning with Lakeland Electric's Key Strategic Initiatives (KSIs)
Conducts in-depth research, evaluation, and analysis of software usage, operational strategies, and business processes. Propose enhancements to boost responsiveness and reliability
Conducts performance reviews of applications, internal/external integrations, and software, recommending security procedures to safeguard data integrity
Facilitates testing, communication, and documentation updates for encryption keys, IP, and firewall requests, ensuring smooth systems integration
Utilizes File Transfer Protocol (FTP) software proficiently for seamless file movement between hosted servers and local servers to fulfill reporting needs
Proactively troubleshoots, identifies, triages, traces, communicates, and documents system and software issues/bugs, opening support cases as needed
Evaluates and tests patches for system functionality improvements or bug fixes, analyzing patch files to determine testing scope
Maintains meticulous records, reports, and documentation to ensure transparency and accountability
Reviews data requests for feasibility and acceptability at the departmental or City-wide level, particularly from the Customer Information System (CIS) or other systems
Implements, maintains, and manages data interfaces within the Lakeland Electric Technical Support department's purview
Conducts application and software customization, modification, development, testing, and deployment
Documents and communicates necessary data fixes for software, servers, and other data systems
Maintains interfaces between multiple data and communication systems to ensure seamless integration
Performs various technical work activities, including requirements gathering, logical data modeling, physical data modeling, data flows, and configuration
Provides customer training and support, ensuring the proper and effective utilization of computer software applications and systems
Documents policies, procedures, and processes to enhance operational efficiency and clarity
May be required to participate and/or facilitate training to support departmental or City initiatives and requirements
May be required to work alternate hours as necessary for the efficient operation of the department

Qualification

Customer Information System (CIS)Artificial Intelligence (AI)Machine Learning (ML)Amazon Web Services (AWS)Natural Language Processing (NLP)Application Programming Interface (API)CognosFile Transfer Protocol (FTP)Windows scheduled tasksActive Directory (AD)Information Technology securitySystem testingUser acceptance testingTechnical supportProject managementCommunication skillsDocumentation skills

Required

Bachelor's degree from an accredited four-year college or university in Business Administration, Computer Science, or a closely related field
Two years of impactful experience in a CIS system, encompassing proficiency in computer hardware, programming, and system design
Must possess a valid driver's license
Must maintain a valid contact phone number
Must be able to attend meetings at locations other than the primary work area
May require 24/7 availability in support of mission-critical applications

Benefits

Annual Leave
Sick Leave
Sick Leave Pool
Family & Medical Leave
Pension Plan
Holidays
Funeral Leave
Jury/Witness Duty
Military Leave
Maternity Leave
Leave of Absence Without Pay
Longevity Pay
Tuition Reimbursement
Suggestion Awards
Direct Deposit of Paycheck
Uniforms/Equipment
Parking
Break Periods

Company

NEOGOV

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NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
dateFounded in 1999
location
El Segundo, California, USA
people-size501-1000 employees
web-link
http://www.neogov.com

H1B Sponsorship

NEOGOV has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)

Funding

Current Stage
Late Stage
Total Funding
$700M
Key Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity

Leadership Team

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Shane Evangelist
CEO
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Brandon McDonald
Head Of Marketing
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Recent News

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2025-11-14
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2025-11-14
Government Technology US
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2025-10-31
Company data provided by crunchbase