AIG · 6 days ago
Training Manager, Claims
Atlanta, GA
Full-time
Hybrid
Senior Level
5+ years expAIG is a global leader in commercial and personal insurance solutions, and they are seeking a Training Manager for Claims to manage multiple aspects of Claims Training. This role involves designing, developing, and delivering learning solutions while collaborating with stakeholders to enhance the learning experience within the claims function.
BankingFinancial ServicesInsurance
Responsibilities
Design, implement and drive continuous improvement of end-to-end learning processes
Apply expertise designing programs and curricula while working with virtual teams in a large matrix organization
Collaborate with other L & D teams, Quality Assurance and subject matter experts on course design, development, and delivery
Analyze target audience, job tasks, learner environment, and existing content to identify appropriate instructional strategies
Develop performance measures: criterion-referenced achievement tests, questionnaires, interviews, and simulation scenarios
Design and develop learning solutions utilizing modern learning methods to ensure learning initiatives produce the desired changes in behavior, attitude, knowledge and skills needed to make real business impact
Utilize sound instructional design methodologies(formal, informal, blended) to create complex (e.g., guided discovery, case method, problem-based, game-based, competency-based approaches), high-quality and innovative instructional materials and learning solutions
Select and use appropriate techniques to define and sequence instructional content
Create and maintain job/task analysis, training needs analysis, design documents, storyboards, video scripts project plans, and other artifacts for various training projects
Apply project management principles and tools to direct the ID process to deliver results on time, on budget, and within scope
Develop and maintain training materials, documentation, manuals, job-aids, quick-reference guides and other training aids used in classroom and technology-based courses
Deliver training including train-the-trainer via classroom and virtual instructor-led sessions
Collect and analyze program data to evaluate learning experiences and program effectiveness; identify problem areas and make recommendations for improvements
Actively research evolving trends in the field of learning and recommend innovative training tools and technique to deliver cutting edge design solutions
Qualification
Required
Bachelor's and/or Master's degree
5 years Insurance Experience. Commercial Lines, AL & GL. Property Specialty and Financial Lines
5+ years related experience in: Instructional Design, Classroom Facilitation, Curriculum Development, Competency Based Learning
Proficient with Adobe Creative Cloud Articulate Rise and Storyline 360, Camtasia and other eLearning resources
Positive, Energetic, and Problem-solving mentality
Project Management skills
Ability to work within a virtual team environment and in-person location-based network
Excellent written and oral communication skills
Benefits
Total Rewards Program
Health, wellbeing and financial security
Professional development
Company
AIG
AIG is a global insurance company providing insurance products to support clients in business and in life.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kelly Lafnitzegger
Executive Vice President and Chief Human Resources Officer
Charlie Fry
EVP, Reinsurance Purchasing and Risk Capital Optimization
Recent News
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