Community Service Society of New York · 3 days ago
Health Counselor
New York, NY
Full-time
Hybrid
Mid Level
$81K/yr - $81K/yrCommunity Service Society of New York is seeking a Health Counselor for the Independent Consumer Advocacy Network (ICAN) program. The role involves providing information, education, and navigational services to beneficiaries regarding health plans and insurance utilization.
CommunitiesHealth CareLegalNon ProfitSocial
Hiring Manager
Sami Akleh
Responsibilities
Provide information, education, advice, and navigational services to beneficiaries on how to enroll into health plans and successfully utilize health insurance and/or care
Respond to live calls on the Helpline which operates from 8 am to 6 pm, Monday – Friday (Helpline shifts are typically four hours on any given day)
Promptly call back individuals who have left voicemails on the helpline or who have been referred through other channels and update the database accordingly
Communicate with ICAN website users through the live chat system
Provide information, advice, referral and advocacy to callers
Conduct research as needed on health insurance policy, benefits, laws and other health consumer rights and responsibilities
Provide training and presentations to beneficiaries, advocates and others, as needed
Prepare training materials and fact sheets as needed
Maintain thorough case records of services provided, advice, appeals and/or referrals
Help identify systemic trends or practices that adversely affect clients and work closely with senior CSS staff and other appropriate stakeholders
Other responsibilities identified by Supervisor
Qualification
Required
Bachelor's degree required
Experience providing customer service, particularly by phone
Experience with and understanding of New York's Managed Long Term Care (MLTC) system, including eligibility for MLTC enrollment and home care services
Mission driven
Prior experience working with consumers on health insurance issues
Ability to type and write clearly, concisely, persuasively and keep detailed notes of all communications
Medium proficiency in Microsoft Office
Excellent oral communication skills and enjoys talking on the phone with people
Intermediate proficiency in computer applications (including Outlook and Microsoft Office) and websites required (we use a web-based secure case management database on the Salesforce platform)
Ability to provide information in a fair and impartial manner which is culturally and linguistically appropriate, and disability accessible, for the consumers, including individuals with limited English proficiency
Ability to project patience, competence, and care for other people's welfare through oral and written communications
Preferred
Graduate degree in social work, health policy, public health, biology, or other relevant discipline preferred
Experience working with older adults and people with disabilities strongly preferred
Research and data-based management skills preferred
Written and spoken fluency in Spanish, Mandarin, Haitian Creole, or another language other than English strongly preferred
Benefits
Comprehensive medical, dental, and vision coverage provided by 1199
403b retirement savings plan
Defined benefit retirement plan
Commuter benefit plan
EAP
Robust paid time off policy
Company
Community Service Society of New York
A strong New York is an equitable New York. Every New Yorker, across income levels, race and ethnicity, and background, shares similar goals.
Founded in 1843
51-200 employees
Funding
Current Stage
Growth StageRecent News
Crain's New York Business
2025-10-10
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2025-07-05
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2025-04-05
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