University of Chicago · 4 days ago
Director, Finance and Administration Knowledge and Support Center
Chicago, IL
Full-time
Hybrid
Director/Executive
$90K/yr - $99K/yr
7+ years expThe University of Chicago is a prestigious institution dedicated to fostering academic and research excellence. They are seeking a Director for the Finance and Administration Knowledge and Support Center, responsible for ensuring seamless cross-functional service in various administrative areas, and for leading continuous improvement initiatives to optimize service delivery.
Higher Education
Responsibilities
Embraces, advocates for, and establishes a foundation for diversity, equity, inclusion, and belonging
Works across the team to provide the necessary tools, training, and resources to perform their jobs efficiently and effectively. Coaches, counsels, mentors, and motivates
Encourages professional development and provides performance management, supervision, and training for all team members with a keen focus on client service and continuous quality improvement
Monitors and tracks Support Center performance; provides Support Center performance reports to F&A Division Leadership and central process owners
Assists Operational Excellence staff in implementing system to manage and sustain continuous improvement initiatives requiring ongoing review of business processes and metrics
Maintains and tracks against key performance indicator (KPI) metrics to identify trends and coordinates with Support Center team members to identify, implement, and track actions to address
Works closely with the Executive Director and Operational Excellence leader to communicate KPIs for potential continuous improvement efforts
Works closely with the Executive Director and Training and Change Center of Expertise leader to coordinate training for new and continuing Support Center employees and promote training to the wider University community
Ensures the Support Center’s operational procedure documentation guides the team's work, decisions, and interactions with the campus community and remains up-to-date with scope of services
Reports on continuous improvement efforts, including training opportunities to appropriate groups, such as the Executive Director, Training and Change CoE, and Operational Excellence CoE
Develops partnerships and feedback mechanisms with key functional leadership, including those within the central offices supporting University-wide finance, procure-to-pay, human resources, payroll, budgeting and planning, and grants management, to support successful delivery and client satisfaction
Ensures accountability for meeting Tier 1 service level agreements and quality performance
Develops and executes gathering and responding to opportunities for improvement through feedback surveys and discussions from campus clients
Develops partnerships with clients and other key stakeholders to position the Support Center as the go to University first point-of-contact resource for financial and HR administrative services
Manages and tracks operational, performance, and compliance reporting
Recommends systems of sustained continuous improvement. Reviews and updates established business processes and metrics
Monitors and ensures organization wide, team, and individual employee metrics to identify trends and coordinates with team leaders to implement and track changes
Manages professional staff who assist with knowledge management, document management, performance management, and quality management. Creates a learning and development environment for staff
Performs other related work as needed
Qualification
Required
Minimum requirements include a college or university degree in related field
Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline
Preferred
Demonstrated ability to define, deliver, and measure improvement in a primary administrative or operational support function
Demonstrated leadership of service organizations
Demonstrated supervisory/team leadership experience of transactional staff
Background working with multiple administrative or support functions within a complex organization
Background collaborating with various stakeholders in an academic or academic health setting
Strong management, leadership, and communication skills
Foster collaboration and partner with others
Proven record of acting on guidance or recommendations to improve service quality
Clear focus on client service
Excellent written and oral communications skills
Proficiency with analysis of financial, human capital, and business process data
Successfully complete initiatives supported by rigorous analytics
Proven record of working independently, exercising sound judgment, and taking ownership and initiative with minimal direction when needed
Benefits
Health
Retirement
Paid time off
Company
University of Chicago
One of the world’s great intellectual destinations, the University of Chicago empowers scholars and students to ask tough questions, cross disciplinary boundaries, and challenge conventional thinking to enrich human life around the globe.
10001+ employees
H1B Sponsorship
University of Chicago has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (341)
2024 (318)
2023 (285)
2022 (233)
2021 (179)
2020 (172)
Funding
Current Stage
Late StageLeadership Team
Benedicte Nolens
Distinguished Executive in Residence
Recent News
2025-11-08
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