Certinia ยท 8 hours ago
Senior Engagement Manager
United States
Full-time
Remote
Senior Level
$155K/yr - $194K/yr
5+ years expCertinia is a company that delivers a Services-as-a-Business platform connecting all aspects of services operations. The Senior Engagement Manager will play a crucial role in the sales process, working closely with various teams to understand customer requirements and produce service proposals while ensuring a seamless transition to the implementation team.
AccountingCloud ComputingEnterprise Resource Planning (ERP)Financial ServicesHuman ResourcesProfessional ServicesSaaSSoftware
Responsibilities
Customer requirements analysis
High level solution architecture (applications, integrations, data flows)
Produce implementation cost estimations
Produce Statements of Works (SOW) - Scope, Objectives, Deliverables, Commercials etc
Leverage your business process and consultative knowledge to offer customers and Sales colleagues best practice advice and guidance during the sales process and into the solution design
Represent the PS team in the sales cycle, providing application knowledge and skills where necessary
Present the FF Implementation Methodology and advise customer how best to implement our solutions and agree roll-out strategies which meet the customer objectives of time to value
Ensure seamless transition between the Certinia teams, sales, PS, support and customer success
Identify customer critical success factors and minimise risk
Assist with project planning and resourcing as required
Qualification
Required
strong customer management and business consultancy skills
Experience with ERP, Financial Management, and/or Professional Services Automation (PSA) applications and solution design
comfortable at both consulting with and negotiating with C level executives
strong understanding of their business objectives and project management skills
previous experience in customer solution design, production of SOW's and services estimation
ability to articulate value, work within a project structure and timelines, inspire and sell the future of software as a service
identify how Certinia software can be effectively applied to support the achievement of a company's strategic business goals while keeping to a project scope and timeframe
relish the challenge of hitting and exceeding targets
excellent interpersonal skills, be a strong communicator, organised and analytical with the ability to work well under pressure
experienced in implementing whether as Consultant, Architect or Project Manager on enterprise class Software as a Service solution
5+ years relevant industry experience in High Tech/Enterprise Software
appropriate professional qualification in Accounting, IT or other related field or demonstrated comparable work experience
Preferred
experience building new business pipeline for software professional services
some travel will be required either to other Certinia offices or to customer sites
Benefits
Best-in-class benefits
Variable pay offerings
Remote work opportunities
Flexible time off
Parental leave
401(k)
HSA and FSA plans
Company
Certinia
Certinia is the platform for services business, connecting everything from opportunity to renewal.
1001-5000 employees
H1B Sponsorship
Certinia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
Funding
Current Stage
Late StageTotal Funding
$193.94MKey Investors
TA AssociatesTCVAdvent International
2024-11-19Private Equity
2023-07-26Acquired
2021-04-01Series Unknown
Leadership Team
Deb Ashton
Founder; SVP, Customer Experience & Operations
Recent News
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2025-11-09
Company data provided by crunchbase