WelbeHealth · 17 hours ago
Participant Experience Liaison
San Bernardino, CA, USA
Full-time
Onsite
New Grad, Entry Level
$24.39/hr - $32.20/hrWelbeHealth is dedicated to helping seniors stay in their homes and communities by providing comprehensive medical care and services. The Participant Experience Liaison connects PACE participants to the care system, ensuring smooth onboarding and supporting participants throughout their journey.
Health CareHealth DiagnosticsHospital
Responsibilities
Act as a liaison and maintain open communication with interdisciplinary team (IDT) disciplines, other care team members, and external providers to ensure the highest level of care
Assist management with participant experience and service recovery related special projects, such as implementation of satisfaction surveys
Facilitate communication among service providers, families, participants, and caregivers
Provide customer service calls to ensure satisfaction with IDT and specialty care appointments
Support the grievance process, providing high touch customer service and partnering with IDT and participant until resolution
Attend all required meetings and committees as directed by supervisor
Continue check-ins with participants to ensure they are no longer a risk for disenrollment and their concerns have been handled
Qualification
Required
High school diploma or equivalency; professional experience may be substituted
Excellent organizational, customer service, and communication skills in settings with seniors, their families, and IDT members
Ability to present information to various groups and leadership
Highly motivated, self-directed, able to execute tasks in a quickly changing environment, and able to make sound decisions in emergency situations
Preferred
Bachelor's degree in communications or relevant field preferred
Benefits
Medical insurance coverage (Medical, Dental, Vision)
Work/life balance – we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
Advancement opportunities - We’ve got a track record of hiring and promoting from within, meaning you can create your own path!
401k match
Healthcare coverage
Broad range of other benefits
Company
WelbeHealth
Unlocking the full potential of our most vulnerable seniors with empathy and love.
Founded in 2015
501-1000 employees
H1B Sponsorship
WelbeHealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (1)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$61.23M2020-02-10Series C· $30M
2018-06-29Series B· $15M
2017-02-08Series A· $15M
Leadership Team
Si France
Founder & CEO
Becca Miller Rose
Chief Operating Officer
Recent News
2025-09-02
2025-07-08
2025-06-27
Company data provided by crunchbase