Ironclad · 1 day ago
Technical Services Manager
San Francisco
Full-time
Hybrid
Senior Level
$180K/yr - $220K/yr
6+ years expIronclad is the leading AI contracting platform that transforms agreements into assets. In this role, you will lead the Technical Services team, responsible for delivering support and services for pre- and post-sale activities, while collaborating closely with various teams to drive high performance and scalable strategies.
Enterprise SoftwareLegal TechManagement Information SystemsSaaS
Responsibilities
Mentor and manage the Technical Services team, ensuring the high quality delivery of key team functions
Oversee the recruitment, development, and performance of the team
Continue to evolve job families and competencies as necessary
Delivering compelling product demos is essential for winning deals and educating prospects, customers, and analysts
Provide standard demos that showcase key capabilities and common customer scenarios, as well as tailored demos for strategic or high-value opportunities
Ensure your team supports scalable demo delivery by maintaining repeatable demo environments, engaging stories, and clear value messages for all GTM customer-facing roles
Continue to enhance our ability to quickly create configured demos
Collaborate with EPD to improve tools and environments, making the process more efficient and supporting new and emerging product capabilities
Responding to Requests for Proposal (RFP), Requests for Information (RFI), and security questionnaires is a critical part of our sales process for CLM solutions
Establishing and maintaining an efficient, end-to-end process for evaluating and answering these requests enables us to target ideal customers and accelerate deal cycles
Ensure your team delivers effective support for RFP, RFI, and security responses tied to sales opportunities
Maintain tools for capturing standard answers, leverage existing customer enablement resources, coordinate with Technical Writers, and actively support response activities
Focus on improving efficiency, increasing win rates, disqualifying poor-fit deals, and providing timely, predictable support
Align closely with teams responsible for updating product documentation to ensure consistency and accuracy
Maintain deep expertise in the company’s products, services, and the broader CLM landscape to ensure the team’s efforts are aligned with delivering strong customer outcomes
Enable customer-facing team members to effectively position both current functionality and upcoming roadmap capabilities
Collaborate with EPD to provide product feedback, help prioritize roadmap investments, and analyze win/loss trends
Work closely with EPD to advance our integrations strategy and platform capabilities
Engage directly with customers to educate them on platform and integration best practices
Monitor operational metrics for team performance, engagement, and utilization to ensure team capacity aligns with our goal of reducing Cost of Sale while maintaining high-quality engagements
Assess the business processes the team supports or leads to identify opportunities for improvement and efficiency
Collaborate closely with Ops and Finance to ensure alignment on these initiatives
Evaluate technology solutions that drive efficiencies within planned budgets
Build and leverage strong relationships with key partners in Sales, CS, EPD, Finance, Ops, Marketing, and other G&A functions
Ensure your collaboration supports the goals of the Customer Outcomes team as well as the broader GTM functions
Qualification
Required
6+ years of career experience in sales, pre-sales, or technical consulting for software companies, B2B SaaS preferred
2-4 years of experience in managing proposal response processes for RFPs, RFQs, etc
2-4 years of experience managing/leading either a pre-sales or technical architecture team
Understanding of cloud architecture and modern platform concepts including SaaS, PaaS, cross-cloud data and process integration, multi-tenancy, etc
Experience managing the selection and deployment of internal tools to support scalable business processes
Demonstrated partnership with supporting G&A functions to ensure alignment with financial and operational company goals
Demonstrated ability to maintain relationships and alignment with other internal teams and stakeholders, especially Sales, product and Customer Success
Outstanding interpersonal skills, along with strong communication skills both verbal and written
Comfortable traveling for work as needed (up to 25%)
Benefits
100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off - take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
And most importantly: the opportunity to help build the company you want to work at
Company
Ironclad
Ironclad is a contract lifecycle management platform used by companies to handle every type of contract workflow.
501-1000 employees
H1B Sponsorship
Ironclad has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (14)
2023 (21)
2022 (14)
2021 (13)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$334MKey Investors
Franklin TempletonBondY Combinator
2022-01-18Series E· $150M
2020-12-21Series D· $100M
2019-09-17Series C· $50M
Leadership Team
Daniel Springer
Chief Executive Officer
Sunita Verma
Chief Technology Officer
Recent News
salesforceventures
2026-01-13
Soma Capital
2026-01-07
Company data provided by crunchbase