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GetixHealth · 17 hours ago

Healthcare Customer Service Specialist- BILINGUAL

United States

Full-time

Remote

Entry Level

$17.50/hr - $17.50/hr

1+ years exp

GetixHealth is seeking a Bilingual Customer Service Representative who is passionate about providing exceptional service and support to patients and clients. The role involves handling high-volume inbound and outbound calls related to billing, payments, medical claims, benefits, and coverage, while ensuring compliance and customer satisfaction.

Cloud ManagementHealth CareRetail

Responsibilities

Must be bilingual (Spanish)

Handle 60+ inbound and outbound calls per day related to billing, payments, medical claims, and coverage questions

Respond to telephone inquiries using standard procedures and scripts

Gather required information, research account details, and resolve customer concerns accurately and promptly

Clearly explain billing information, insurance benefits, and available services to patients

Assess patient needs and provide appropriate solutions or escalate issues when necessary

Schedule work to ensure optimal call coverage and maintain daily productivity

Collaborate with leadership and peers using screen-sharing tools to support real-time problem-solving and performance goals

Support department initiatives and contribute to continuous improvement efforts

Maintain strict adherence to HIPAA regulations and confidentiality policies

Assist with department goals and recommend improvements to enhance efficiency

Perform other duties as assigned to support the team and organizational success

Qualification

Customer service experienceBilingual (Spanish)Healthcare experienceMedical terminologyProblem-solving abilitiesMicrosoft Office SuiteAttention to detailCommunication skills

Required

Must be bilingual (Spanish)

High School Diploma or GED required; additional education is a plus

1–2 years of customer service experience required

Strong verbal, written, and interpersonal communication skills

Excellent problem-solving abilities with a calm, empathetic approach

High attention to detail and accuracy

Ability to work independently and collaboratively to meet and exceed performance goals

Comfort using Microsoft Office Suite and adapting to new technologies

Strong attendance and reliability

Preferred

Healthcare, insurance, or medical collections experience preferred

Familiarity with Medicaid, Medicare, Workers' Compensation, and liability claims preferred

Basic understanding of medical terminology and the healthcare revenue cycle

Proven experience working with multiple systems and databases in a fast-paced environment

Bilingual abilities are a plus

Applicants in Pacific or Mountain Time Zones Preferred

Benefits

Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.

Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.

401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following three (3) months of continuous service.

Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment.

Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed.

Company

GetixHealth

GetixHealth provides hospitals, clinics, university medical centers, and other healthcare facilities across the United States with comprehensive revenue cycle management (RCM) services.

Founded in 2012

Houston, Texas, USA

1001-5000 employees