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Practicing Excellence · 3 days ago

Client Success Advisor (RN)

United States

Full-time

Hybrid

Mid, Senior Level

$100K/yr - $100K/yr

5+ years exp

Practicing Excellence is a human development company that empowers healthcare organizations to scale learning across all teams and disciplines. They are seeking a Client Success Advisor (RN) to support enterprise health system partners, focusing on client lifecycle management, program development, and advisory support to drive client retention and contract growth.

Health CareHospital

Responsibilities

Own key aspects of the client lifecycle, from onboarding through adoption, integration, and expansion

Partner with client leaders to build and execute strategic roadmaps (e.g. engagement strategy) that drive utilization, loyalty, and outcomes across the Practicing Excellence platform

Co-design and deliver scalable services, tools, and resources that accelerate adoption and outcomes

Create simple, repeatable solutions that are serviceable and sustainable—and that strengthen retention and expansion by making us the partner clients rely on

Partner with client stakeholders to clarify priorities, align on what success looks like, and agree on the highest-impact focus areas

Develop a longitudinal plan that aligns stakeholders, programs, timelines, owners, and measures of success across the Practicing Excellence partnership

Execute the Strategic Roadmap in partnership with the Client Success Manager

Educate and activate stakeholders to drive adoption and sustained use

Lead calls and facilitate on-site and virtual sessions that support integration, problem-solving, and momentum

Qualification

Nursing leadershipNursing educationProject managementClient lifecycle managementProgram developmentAgilityCommunication skillsTeam collaborationCreativity

Required

Must have a bachelor's degree

Must have five+ years' experience as a front-line nurse and or nurse leader in the inpatient setting

Preferred

Prefer experience in nurse leadership and/or nursing education

Experience beyond direct patient care is preferred (e.g., nursing education, program development, analytics, quality, operations, or project management)

Project Management: 2 years (Preferred)