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Dexian · 12 hours ago

Customer Service Representative

United States

Contract

Remote

Entry Level

$19/hr - $20/hr

1+ years exp

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. They are seeking a Customer Service Representative who will respond to customer requests regarding insurance products and benefit plans, while providing excellent service and enhancing customer relationships.

ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency

Hiring Manager

Prathamesh Waghmode

Responsibilities

Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc

Respond to dental customer requests via telephone or email, providing excellent service to customers who have insurance products or benefit plans

Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc

Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion

Enhance and strengthen the relationship between the customer and using effective communication skills, keen listening skills and empathy

Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry

Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills

Qualification

Customer service experienceSalesforceDental insurance knowledgeComputer navigation skillsListening skillsTyping skillsVerbal communication skillsInterpersonal skills

Required

New hires should live a commutable distance from the site the role is posted in (Oriskany, NY)

High School Diploma or GED equivalent

1 year of experience in customer service customer (includes call center, retail, and restaurants)

The ability and desire to work during the hours of operation 8 AM to 11 PM, Monday through Friday. Applicants must be flexible regarding shift worked with an understanding that shifts are based-on business need

Ability to navigate across multiple computers monitors and programs (including Word, Salesforce, and Insight) at one time while conversing with a customer

Preferred

Prior Call Center or Customer Service Representative experience is preferred

Strong computer/keyboard skills (ability to type efficiently)

Experience handling dental or other types of insurance products

Prior experience in a dental office

Superb listening skills and professional oral communication skills to inspire trust and accountability though in an empathetic style which promotes a quality image

Previous experience with Salesforce is a plus