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NC Department of Health and Human Services · 8 hours ago

User Support Technician II

Wayne County, NC

Full-time

Onsite

Entry, Mid Level

$59K/yr - $88K/yr

1+ years exp

The North Carolina Department of Health and Human Services (DHHS) is one of the largest agencies in the state, responsible for ensuring the health and well-being of North Carolinians. The User Support Technician II role involves providing first/second level support, advanced assessment, triage, documentation, and resolution of incidents in a complex healthcare IT environment.

Health Care

Responsibilities

Responsible for providing high level support to clients over the phone or through remote sessions

Responsibilities include advanced assessment, triage, documentation, and resolution of basic incidents and requests

Issues outside of the scope of responsibility will be escalated as needed to appropriate staff

Position assists in hardware deployment, software installation, and user support in a complex healthcare IT environment

Provides support and first contact resolution as a subject matter expert in one or more areas

Qualification

A+ CertificationWindows OSIT Asset ManagementImprivataCitrixVMware WorkspaceServiceNowIvantiActive DirectoryNetworking Basics

Required

Associate degree in computer science or an IT related field from an appropriately accredited institution and one year of experience in the information technology field related to the position's role

High school or General Educational Development (GED) diploma and three years of experience in the field of technology related to the position's role

An equivalent combination of education and experience