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Hilton Grand Vacations · 2 days ago

Marketing Representative, Pre Arrival

Honolulu, HI

Full-time

Hybrid

Entry Level

$2,500/mo - $100,000/mo

1+ years exp

Hilton Grand Vacations is a leader in the vacation ownership industry, and they are seeking a Marketing Representative, Pre-Arrival to provide exceptional customer service while booking qualified timeshare tours for owners and guests. This role involves managing outbound calls, selling local tours, and promoting events while maintaining high customer satisfaction.

LeisureRecreationTravel

Responsibilities

Contact Owners and guests through multiple touch points, such as outbound calls and email offer the opportunity to preview Hilton Grand Vacations property through a direct booking of timeshare appointments prior to the guest arrival

Manage call list provided and make required number of outbound phone calls per day to meet production requirements

Sell local tours and activities while performing exceptional vacation planning concierge services

Promote HGV Ultimate Access events

Remote work a possible option depending on business need, meeting IT and work space qualifications and meeting minimum performance standards

Proactively works with management to resolve any customer related challenges that may arise

Willing and able to complete any reasonable request from management

Completes other administrative duties and tasks, as assigned by management

Qualification

Customer service experienceSales experienceLocal area knowledgeVerbal communicationWritten communicationConcierge service experienceCall center experienceFlexible schedule