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Mozarc Medical · 8 hours ago

Senior Technical Service Specialist

Washington, United States

Full-time

Onsite

Mid, Senior Level

4+ years exp

Mozarc Medical is a start-up focused on holistic kidney health technology, backed by DaVita and Medtronic. The Senior Technical Service Specialist will be responsible for repairing equipment, conducting technical tests, and managing preventive maintenance programs to ensure customer satisfaction.

Health CareMedicalTherapeutics

Responsibilities

Own a territory to ensure the proper operation of our technologies

Respond and assist with Machine troubleshooting

Provide on-site support repairs, Installations and Periodical maintenance with sense of urgency

Prioritize activities and develop a culture of execution, becoming a trustworthy partner for our customers and commercial colleagues

Work closely with the clinical specialist team to maintain up to date clinical knowledge and awareness of customer needs

Maintain good documentation practices and ensure all service events are properly recorded in our service systems

Responsible to keep tools calibrated and manage trunk spare parts inventory

Visit customers to ensure all their needs are met, maintain good relations with assigned customers. Manage Customer expectations

Develop Schedule for Preventive maintenance

Coordinate with other team members to ensure service availability during holiday periods

Qualification

Dialysis equipment knowledgeService MaxSAPElectronic equipment maintenanceWater treatment expertisePreventive maintenance planningCustomer service skillsCommunication skillsCritical thinkingSelf-motivated

Required

This role requires a Bachelors' Degree with a minimum of 4 years' experience/ or an associate degree with a minimum of 6 years' experience, or a Vocational /Trade certificate with a minimum of 8 years' experience

Driver's License

This role requires moving equipment weighing up to 50 pounds as part of regular duties

Ability to travel domestically- up to 60%

Preferred

Ability to follow specifications, interpret their meaning, and use of service manuals

In-depth knowledge of dialysis equipment including hemodialysis and continuous renal replacement therapy devices

Experience in service of dialysis devices and renal areas, renal or nephrology clinics

Expertise with Water treatment and water Reverse Osmosis for dialysis

Expertise with Service Max, SAP or other Service tools

Working knowledge of Microsoft Tools

Relevant experience diagnosing, repairing, and maintaining electronic and electro-mechanical equipment in a field service role where you are customer facing in their premises

Positive and Proactive with Can -do attitude

Strong Customer Service and interpersonal skills

Reliable with focus on quality and patient safety

Communication skills, ability to summarize situations

Have critical thinking. Resourceful

Self-motivated and Independent