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ECCO Select · 20 hours ago

Senior Digital Product & CX Engagement Lead #10948

Stamford, CT

Full-time

Hybrid

Senior Level

$60/hr - $74/hr

ECCO Select is seeking a Senior Digital Product & CX Engagement Lead to serve as an embedded partner within their digital leadership organization. This role involves guiding strategic initiatives, fostering innovation, and ensuring alignment with business objectives while leading engagement and delivering measurable outcomes.

Information ServicesInformation Technology

Responsibilities

Serve as a primary engagement lead and digital capability expert, working directly with business stakeholders and internal teams to guide strategy, provide consultative insights, and ensure successful execution of complex digital initiatives

Develop a deep understanding of the organization’s digital ecosystem, technology stack, and tools, providing actionable recommendations for new technologies, products, and improved ways of working

Collaborate with customer experience strategy, technology, marketing, and service communications stakeholders to proactively identify customer journey friction points and optimize digital engagement and arbitration rules

Partner closely with development teams and marketing/communications subject matter experts to support the seamless implementation of new communication strategies, platforms, and workflows

Lead and contribute to comprehensive communications and platform audits, critically assessing current tools and technologies, and delivering strategic and operational model recommendations

Identify and drive process improvements and improved ways of working, transferring methodologies and best practices across teams

Ensure consistent delivery of high-quality, impactful outputs by effectively guiding cross-functional teams to achieve business objectives, program goals, and project outcomes

Qualification

Digital product managementCustomer experience strategyDigital transformationDigital platforms expertiseData-driven recommendationsStakeholder engagementCross-functional team leadershipCommunication skills

Required

Proven experience in digital product management, customer experience strategy, or digital transformation roles

Deep expertise in digital platforms, products, and ecosystems, with a strong understanding of how technology enables superior customer experiences and business value

Familiarity with digital communication tools, marketing technology platforms, and platform-level strategic thinking (e.g., customer engagement engines or similar rule-based systems)

Demonstrated ability to connect high-level strategy with tactical execution

Experience making data-driven recommendations that influence business outcomes

Strong capability in leading stakeholder and cross-functional team engagements

Proven experience presenting to and influencing senior leadership