AdaptHealth · 4 days ago
Inside Sales Specialist
Brentwood, TN
Full-time
Onsite
Entry Level
1+ years expAdaptHealth is a company that offers full-service home medical equipment products and services to empower patients to live their best lives. The Inside Sales Specialist is responsible for ensuring continuity between patients and healthcare providers, maximizing patient satisfaction, and increasing sales and revenue.
Health CareHospitalMedical Device
Responsibilities
Effectively working through a high volume of outbound calls in a fast-paced environment
Generates a steady stream of referrals through researching various sales and marketing sources, selling all offered services
Develop long term relationships with patients, families, referrals, clinics, etc. through cold calling, problem solving with insurance companies, follow-up, and integrity
Partner with Marketing department to develop or enhance educational literature for patients, families, physicians, clinics, etc
Obtains all required information and medical documentation to ensure complete, accurate and timely processing of supply program orders. Validate codes and fees to assure there is coverage under the patient’s policy
Obtain Insurance authorizations when required by the Insurance and obtains physician order signatures as needed
Discusses coverage guidelines with patients/referral sources and arranges for payment of non-covered items. Suggests alternative equipment as warranted based on reimbursement limitations
Contact patients to explain benefits and financial responsibility for services and assist them with questions regarding their insurance coverage
Contact referral sources and patients to discuss any problems or delays encountered during insurance verification
Assures that diagnoses and disease-state warrant the need for prescribed durable medical equipment (DME) from a reimbursement standpoint. Suggests additional equipment if warranted based on diagnoses or makes appropriate recommendations
Understands issues related to the most cost-effective delivery method for DME ordered
Maintains working knowledge base regarding billing, documentation, and reimbursement guidelines/ issues, including but not limited to Medicare, Medicaid, Other Third Party, and contracted payers
Assist patients and referrals in finding an alternative provider if service is not covered by insurance
Prioritize urgent or emergency orders
Validate and Log CMNs and PARs as needed
Acts as a resource to all external customers to facilitate resolution of AH patient issues in coordination with members of the operational teams within AH to assure optimal patient and referral source outcomes
Acts as a resource for referral source staff regarding Medicare, Medicaid and private insurance documentation and reimbursement guidelines related to DME/RT equipment and services
Identifies programs or initiatives that potentially could increase company revenues, decrease costs, and/or increase customer satisfaction
Knows when to appropriately use best judgment with patients/referral sources during conflicts
Contributes to creative problem-solving and decision-making within the branch marketing team to achieve marketing/sales goals
Expresses confidence in ability to diagnose, develop and carry out solutions to customer complaints
Makes appropriate service-related decisions by reviewing all relevant medical information and facts, exploring all medical alternatives
Knows when to appropriately use consensus and/or independent decision-making styles
Identifies and clearly communicates to sales and operations the needs of hospital and physician referral sources
Promotes teamwork within branch sales and operational teams by adapting to necessary changes in operational needs
Utilizes team/company communication systems to report and process requested information
Shares information and expertise with colleagues to enable them to carry out their role more effectively
Participates in team meetings as requested
Qualification
Required
High School Diploma required
One (1) year work related in health care, administrative, insurance, customer services, or management regardless of industry
Excellent verbal and written communication skills
Excellent presentation skills
Excellent customer service skills
Product knowledge
Motivation for sales
Ability to work independently and with a team
Strong analytical and problem-solving skills with attention to detail
Ability to prioritize and manage multiple projects
Possess mental alertness and ability to properly treat confidential information
Proficient computer skills and knowledge of Microsoft Office
Preferred
Associate Degree from an accredited college
B2B or B2C Sales
Company
AdaptHealth
AdaptHealth is a provider of home healthcare equipment, medical supplies to the home and related services in the United States.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.95BKey Investors
One Equity PartnersThe Firmament GroupDeerfield
2024-09-16Post Ipo Debt· $950M
2021-04-26Post Ipo Debt· $300M
2020-07-02Post Ipo Equity· $2.25M
Leadership Team
Suzanne Foster
Chief Executive Officer
Albert Prast
Chief Technology Officer
Recent News
Company data provided by crunchbase