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Associa · 14 hours ago

Front Desk

Austin, TX

Full-time

Onsite

New Grad, Entry Level

Associa is a leading company in community management with a strong presence across North America. They are seeking a Front Desk professional to provide exceptional customer service, manage calls, process payments, and support office operations.

AccountingCommunitiesConsultingProperty ManagementReal Estate

Responsibilities

Answer all incoming calls via multi-line phone system

Provide excellent customer service internally and externally by providing assistance in solving customer issues and concerns in person, over the phone, and through email

Process electronic payments for customers

Calmly attempt to resolve and de-escalate any issues

Escalate calls to appropriate Managers and/or Supervisors when necessary

Assure completion and security of daily mail opening, date stamping and distribution, receipting and logging via daily Receivables Log

Coordinate delivery of all Courier, FedEx, USPS and other carrier mail

Coordinate online conference room booking management

Responsible for tracking inventory and ordering of office and kitchen supplies

Knowledge of HOA and the services we provide to each community

Be extremely articulate and professional

Update mailboxes as needed

Update Vendor tracking sheet in Teams