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WellDyne · 14 hours ago

Implementation Coordinator

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

WellDyne is seeking an Implementation Coordinator responsible for overseeing client implementations and managing operational functions. This role involves collaboration with internal teams and ensuring successful service delivery to meet client expectations.

Call CenterConsultingHealth CareOutsourcingPharmaceuticalWellness

Responsibilities

Experienced pharmacy professional with knowledge of pharmacy operational processes and procedures to facilitate successful implementation of Healthdyne ’s services

Oversees existing client changes and works collaboratively with Client Services to implement and monitor said changes

Provides Sales and Client Service support which includes direct contact with customers and/or customer representatives

Oversees implementations including accuracy of information to both the plan sponsor and to members

Facilitates interdepartmental relations and communication as it specifically relates to managed accounts including Finance, IT, Clinical, and other departments as needed

Contribute to the development of implementation SOPs, internal quality assurance and efficiency to create an incredible service experience

Produces objective reporting regarding critical path items, opportunities, and overall customer standing

Can apply communication principles and appropriate positioning of information to deliver to various client types

Participates and understands ongoing pharmacy market trends, product knowledge including national and PBM trends/benchmarks, company product offerings, capabilities and limitations

Conducts post-implementation analysis to identify areas for improvement, new process development to mitigate risks for future implementations

Qualification

Pharmacy operations knowledgeProject managementCustomer service experienceCommunication skillsChange managementInterdepartmental communicationPost-implementation analysisTime managementAttention to detail

Required

Great attention to detail

Superior communication skills

Time management skills

Knowledge of pharmacy operations and procedures

Experienced pharmacy professional with knowledge of pharmacy operational processes and procedures to facilitate successful implementation of Healthdyne's services