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Interior Logic Group, Inc. · 11 hours ago

Project Coordinator

Pewaukee, WI

Full-time

Onsite

New Grad, Entry Level

Interior Logic Group, Inc. is dedicated to empowering associates and promoting diversity in a growing industry. The Project Coordinator serves as the primary liaison between customers and the installation workforce, ensuring a seamless installation experience through effective scheduling, communication, and issue resolution.

Construction

Responsibilities

Coordinate and manage daily installation schedules and timeframes

Conduct proactive outreach to customers to review installation timing, requirements, and expectations

Respond promptly to incoming customer calls and service requests

Follow up post-installation to confirm satisfaction and close out service needs

Serve as the primary point of contact and problem solver when issues arise during the installation process

Demonstrate excellence in customer communications, ensuring all correspondence is professional, timely, and thoroughly documented

Maintain awareness of customer satisfaction metrics (VOC, cycle time) and the role this position plays in driving results

Coordinate and dispatch work orders to service providers daily

Communicate installation expectations to installers and ensure customers are prepared for service

Confirm completion of work and verify customer satisfaction

Foster a positive professional environment that supports service provider engagement, retention, and recruitment

Facilitate timely, respectful, and solution-focused conversations when addressing installer concerns

Ensure timely and accurate payment to service providers

Support the production team in achieving operational excellence and delivering exceptional customer outcomes

Collaborate closely with internal partners to strengthen service quality and elevate the Crew2 customer experience

Qualification

Customer ServiceProject ManagementCommunication SkillsProblem-SolvingBuilding Trades ExperienceInterpersonal SkillsLeadershipTime Management

Required

Associate degree in Business, Construction Management, Project Management, or a related field required; OR Equivalent combination of education and related work experience

Strong personal leadership with the ability to work independently and influence outcomes

Excellent verbal and written communication skills

Strong interpersonal abilities, capable of building productive relationships with diverse stakeholders

Customer-focused mindset with a commitment to service excellence

Working knowledge of Crew2 programs, products, and services

Demonstrated problem-solving skills with creativity, resourcefulness, and urgency

Ability to manage multiple priorities and competing demands in a fast-paced environment

Preferred

Bachelor's degree in a relevant field preferred

Experience within the building trades, installation, or construction service environment preferred

Benefits

Great benefits

Healthy work-life balance

Company

Interior Logic Group, Inc.

Powered by our industry-leading technology platform, Interior Logic Group is the largest national provider of interior design and finish solutions for the building industry.

Founded in 2013