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State of South Carolina · 22 hours ago

IT Consultant I

Greenwood County, SC

Full-time

Onsite

New Grad, Entry Level

The State of South Carolina is seeking a skilled Information Technology Consultant to join their dynamic team, dedicated to delivering exceptional campus-wide technology support. The role involves providing hands-on technology support to faculty, staff, and students at Lander University while managing and updating computing resources in adherence to information security policies.

Government

Responsibilities

Providing hands-on technology support to faculty, staff, and students at Lander University

Collaborating with manager and ITS Team members to securely manage, maintain, deploy, and update computing resources

Delivering outstanding customer service

Adhering to rigorous information security and assurance policies throughout all service interactions

Flexibility to work evenings and weekends is required

Qualification

Customer serviceTroubleshootingProblem-solvingMicrosoft Office SuiteWindowsMacOSITIL frameworkAdobe Creative CloudWebexAnalytical methodsWritten communicationVerbal communicationTeam collaboration

Required

A Bachelor's degree in Computer and Information Systems or related discipline is preferred; however, a high school diploma combined with relevant experience is acceptable

Relevant experience includes hands-on work with current hardware and software platforms, network communication system installation, operation, troubleshooting, and repair

Strong technical skills, excellent customer service abilities, and a demonstrated commitment to upholding ethical practices are essential

A valid driver's license and a safe driving record are required

Must have strong skills in providing excellent customer service and demonstrate strong ethics

Expertise in common software applications including the Microsoft Office Suite, Webex, Adobe Creative Cloud, etc. is required

Proficiency with both Windows and macOS computers, Android and iOS mobile platforms, and other equipment used in customer facing and educational settings is necessary

Excellent problem-solving and troubleshooting skills, including experience across a spectrum of consumer to professional-grade IT equipment is required

Strong written and verbal communication skills are essential for interacting effectively with customers, peers, and administrative personnel

Preferred

Familiarity with moderately complex analytical methods and the ITIL framework is highly desirable

Ability to thrive in a fast-paced team environment, manage competing priorities, and provide advice and assistance to both individual customers and small groups are key skills for this position

Previous experience in a higher education setting is a plus