Capitol Bank · 1 week ago
Office Coordinator
Madison, WI
Full-time
Onsite
New Grad, Entry LevelCapitol Bank is a financial institution seeking an Office Coordinator to serve as the first point of contact for customers and stakeholders. The role involves managing incoming calls, performing reception duties, and ensuring smooth lobby operations while handling essential administrative tasks.
BankingFinancial Services
Responsibilities
Answering incoming phone calls to the Bank's main line
Providing over the phone assistance with simpler customer requests and routes calls to designated bank staff or departments when necessary
Utilizing Capitol Bank's core software to securely verify customers and pull in their information
Welcoming and assists customers at the receptionist desk. Checks customers in and does a warm handoff to the appropriate personnel
Managing lobby by ensuring coverage at the front desk area and engages customers in the waiting area
Sorting and routing mail
Ordering office supplies. Maintains inventory for all Capitol Bank branches, including bathroom, break room, and kitchen supplies
Working closely with Marketing Department, coordinating logo supplies, facilitating logo apparel store
Acting as Facilities/Maintenance point of contact. Handles maintenance requests by placing service requests, coordinating repairs, working closely with vendors (plumbing, electric, HVAC etc.). Completes expense reports and various vendor bills for accounts payable
Coordinating and facilitates meetings for customers and employees
Maintaining a high level of knowledge of Capitol Bank products & services
Sitting on several internal committees as a committee member
Qualification
Required
First point of contact for customers, employees, visitors, vendors and other stakeholders
Delivers a welcoming and efficient experience both in person and over the phone
Manages incoming calls and assists with basic customer inquiries
Performs reception duties while delivering exceptional customer service
Ensures smooth lobby and facility operations by maintaining coverage
Engages with customers and supports daily branch flow
Handles essential administrative functions such as sorting mail
Maintains supply inventory across 3 branches
Sends correspondence and schedules meetings
Contributes to a positive, well-supported environment for customers and employees
Answering incoming phone calls to the Bank's main line
Providing over the phone assistance with simpler customer requests
Routes calls to designated bank staff or departments when necessary
Utilizing Capitol Bank's core software to securely verify customers
Welcoming and assists customers at the receptionist desk
Checks customers in and does a warm handoff to the appropriate personnel
Managing lobby by ensuring coverage at the front desk area
Engages customers in the waiting area
Sorting and routing mail
Ordering office supplies
Maintains inventory for all Capitol Bank branches
Working closely with Marketing Department, coordinating logo supplies
Facilitating logo apparel store
Acting as Facilities/Maintenance point of contact
Handles maintenance requests by placing service requests
Coordinates repairs and works closely with vendors
Completes expense reports and various vendor bills for accounts payable
Coordinating and facilitates meetings for customers and employees
Maintaining a high level of knowledge of Capitol Bank products & services
Sitting on several internal committees as a committee member
Company
Capitol Bank
Capitol Bank will remain an independent provider of quality, personal financial services designed for the retail customer.
Founded in 1995
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ken Thompson
CEO and Chairman of the Board
Ami Myrland
Executive Vice President & Chief Financial Officer
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