Apply on Employer Site

Educational Systems Federal Credit Union · 1 day ago

Bilingual Member Care Representative (Contact Center - Hybrid Maryland-based)

MD,US

Full-time

Hybrid

Entry Level

$17.49/hr - $21.86/hr

1+ years exp

Educational Systems Federal Credit Union is a fast-growing credit union that has proudly served the education community for over 70 years. They are seeking a Bilingual Member Care Representative to provide excellent service to members and assist non-members in establishing their membership and accounts.

BankingFinancial ServicesOnline Portals

Responsibilities

Providing a variety of service functions for our members

Working with members to best identify additional financial solutions that help to meet the member's specific needs

Assist non-members in establishing their membership and setting up their accounts by phone

Must be able to work a 40 hour a week variable schedule with hours between 8 a.m. and 6:05 p.m. EST Monday through Friday and on Saturdays from 8 a.m. to 2:05 p.m. EST

Qualification

Member service skillsBilingual (Spanish)Financial institution experienceContact center experienceMicrosoft OfficeMathematical calculationsPatienceProfessionalismVerbal communicationWritten communication

Required

High school diploma or equivalent (GED) required. Must be able to work in a fast-paced environment and be able to utilize available resources to help members

Must read and speak Spanish fluently

Minimum of one year experience working in a financial institution required. Previous contact center experience helpful. Must have experience selling and cross-selling products or services

Must have excellent member service skills to include strong verbal and written communication skills as well as the ability to demonstrate patience and professionalism in dealing with members

Functional knowledge of Microsoft Office suite of products

Ability to perform routine mathematical calculations

Ability to function in a call center environment and utilize standard office equipment including but not limited to: computer, 10 key calculator, fax, copier, telephone, etc