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Kuehne+Nagel · 2 days ago

Sea Logistics ISC Operational Key Account Manager

Torrance, CA

Full-time

Hybrid

Mid Level

$95K/yr - $105K/yr

4+ years exp

Kuehne+Nagel is a global leader in logistics, and they are seeking an experienced Operational Key Account Manager to join their Sea Logistics team. In this role, you will build and maintain strong customer relationships, clarify operational requirements, and drive customer satisfaction through tailored solutions.

Responsibilities

Serve as the primary point of contact for key customers, ensuring satisfaction and resolving escalations

Clarify, negotiate, and formalize operational requirements and KPIs with customers

Act as a liaison between customers and internal teams to ensure compliance and process optimization

Support RFQ processes, maintain customer data, and validate rate cards

Analyze performance metrics, identify root causes of issues, and drive continuous improvement

Prepare and present KPI reports and business review materials

Manage customer-driven projects and facilitate onboarding for new business

Qualification

Sea logistics experienceCustomer relationship managementImport/export operations knowledgeOperational requirements negotiationKPI reportingExcel proficiencyPowerPoint proficiencyWord proficiencyContinuous improvementLeadershipProject management

Required

Bachelor's degree in Logistics, Management, or related field

4+ years in operations and/or sales within sea logistics

Strong knowledge of import/export operations and compliance

Proven ability to manage internal resources through influence and leadership

Experience in customer relationship management and onboarding new business

Proficiency in Excel, PowerPoint, and Word

Benefits

Health and welfare benefits

401k retirement savings plan

Tuition reimbursement

Incentive compensation for eligible roles

Company

Kuehne+Nagel

Glassdoor3.7

With more than 82,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics providers.

Founded in 1890

Schindellegi, Schwyz, CH

10001+ employees

http://www.kuehne-nagel.com

H1B Sponsorship

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