United Way of the Columbia-Willamette · 1 week ago
HRSN Housing Stability Manager
Portland, OR
Full-time
Hybrid
Mid, Senior Level
$55K/yr - $72K/yr
3+ years expUnited Way of the Columbia-Willamette is dedicated to creating equitable access to safe and affordable housing opportunities. The HRSN Housing Stability Manager will oversee service delivery and manage relationships with stakeholders to support housing stability for marginalized communities.
Non-profit Organization Management
Responsibilities
Ensure that all services provided are conducted in a timely manner and delivered using trauma informed, person centered care in accordance with the scope of the program
Measure project performance using appropriate tools and techniques
Manage relationships with internal and external stakeholders, landlords/property management companies
Maintain comprehensive project documentation and closed looped referral tracking system
Act as the point of contact between multiple partner HRSN service providers and participate in strong collaboration with program members
Responsible for managing a caseload of referrals, provide tenancy service support, potential housing navigation and other services to ensure the improvement of housing stability
Track all service deliveries such as rent assistance, eviction prevention services, utility assistance, moving assistance, and other housing related services provided in data tracking mechanisms
Responsible for confirming program eligibility, allowable services, and calculation of benefits and assistance for each member
Assist in the management of member referrals. Provide follow-up to telephone and email member inquiries
Responsible to adhere to and remain in compliance with all program guidelines and requirements related to service delivery
Responsible for timely input of program data into all data platforms used, and internal tracking system
Assist HRSN Coordinator with tracking payments, and providing follow up related to member, landlord/property managers, and external partner needs
Participate in the disaggregation of data utilized to identify service gaps, and program improvement recommendations
Convene with HRSN (Health Related Social Needs) program stakeholders, internal and external partners to meet program outcomes
Participate in regular program meetings, trainings, and one on one’s, and provide ongoing feedback and collaboration
Qualification
Required
An Associate or Bachelor's degree in a related field of study or equivalent work experience
Minimum 3 years' experience working in housing and homeless services programs in a fast-paced environment
Lived experience relevant to this role will be considered with 4 years of relevant project management experience or comparable combination of experience and education
Proven ability to solve problems creatively, efficiently, and effectively
Excellent analytical skills
Proven experience and ability to develop, manage, and evaluate program operations and outcomes
Experience or strong familiarity working with HMIS/Service Point or MMIS and other project and case management software tools, methodologies, and best practices
Proficient with MS Office, including Word, Excel, PowerPoint, Outlook and project management software
Closed looped referral systems and case management or program management software platforms
Project performance tracking
Report generation
Exemplary person-centered skills while delivering trauma informed care
Passion for working with people and building relationships while maintaining professional boundaries and demeanor
Strong planning and organization skills
Strong project/time management skills
Ability to organize a variety of tasks, meet deadlines and attend to details
Excellent writing skills
Attention to details, large and small
Thorough and accurate
Flexible
Critical thinker
Problem-solver
Willingness to learn and grow
Excellent communication skills – both oral and written
Takes initiative, anticipates needs, and works well with minimal supervision
Must display cognitive skills (written and oral communications, logic, judgment, team work, interpersonal, mobility, and manual dexterity)
Highly developed interpersonal skills
Values inclusion, different perspectives, and cultures
Commitment to racial equity as a guiding principle of UWCW's mission
Preferred
Project Management Professional (PMP) certification is a plus
Company
United Way of the Columbia-Willamette
United Way of the Columbia-Willamette has been bringing our community together to do good for nearly 100 years.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Keith Thomajan
President & CEO
Kelly O'Lague, MSW
President and Chief Executive Officer
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