AkroFire · 20 hours ago
Sr Manager, Sales & Customer Programs
Kaman Measuring & Memory, New Britain, CT, US
Full-time
Onsite
Senior Level, Lead/Staff
$120K/yr - $160K/yr
10+ years expRubbercraft is a company specializing in precision eddy-current sensor systems manufacturing, and they are seeking a Sr. Manager, Inside Sales & Customer Programs to lead customer-facing functions. This role involves Sales leadership, Customer Service oversight, and light Program Management responsibilities to drive growth and enhance customer experience.
Aviation & Aerospace
No H1B
U.S. Citizen Only
Responsibilities
Support Sr. Manager of Business Development and Sales & Applications Engineer in the pursuit of strategic programs in the aerospace, defense, space, semiconductor, and energy markets
Lead and continuously refine Sales processes—from lead qualification and pipeline management to forecasting and KPI reporting
Administer and maintain pricing strategy, including catalog creation, updates, and market competitiveness insights
Leverage ERP and our Salesforce-based business management system to streamline workflows to support and enhance forecast capability and opportunity management
Supervise, train, and mentor an Inside Sales Associate, ensuring cross-training and adherence to best practices
Strengthen the customer experience by coordinating closely with Engineering, Planning, Operations, Finance, and Quality
Maintain and publish monthly Sales KPI and performance data
Monitor and coordinate commercial product and other deliverables supporting DoD subcontract customers
Manage schedules, communication flow, status updates, and basic risk identification
Collaborate with leadership and Marketing to execute advertising, trade show schedules, lead-generation activity, and sales collateral development
Support website updates, content improvements, and branding enhancements
Ensure departmental policies, procedures, and standard work documents remain current
Manage domestic commissioned Sales Representative and global Reseller relationships
Perform additional duties as required to support strategic goals
Qualification
Required
Bachelor's degree in a technical discipline or business administration; alternatively, 10 years' experience in technical Sales, Customer Service Management, or Program Management
Minimum of 10 years of management experience in Sales, Customer Service, or Program/Project Management within a highly technical electro-mechanical manufacturing environment
Demonstrated success influencing cross-functional teams
Ability to collaborate cross-functionally and drive issues to resolution
Ability to travel domestically/internationally (10–15%)
This position requires access to information subject to the International Traffic in Arms Regulations (ITAR). Employment is contingent upon the applicant being a 'U.S. person' as defined by ITAR (22 CFR §120.15), which includes U.S. citizens, lawful permanent residents, refugees, or asylees, as required by U.S. export control laws
Preferred
Experience in the sensor or test & measurement industry strongly preferred but not required
Familiarity with DoD subcontracting environments is beneficial
Experience with Epicor SaaS or similar enterprise platforms is a strong plus
Exceptional written and verbal communication skills
Benefits
Market-competitive salary with 20% bonus potential
Growth equity shares tied to Bookings, Revenue and EBITDA performance
Competitive medical, dental, and vision insurance with a generous company contribution
Company-paid life insurance at 1.0x annual salary
Access to employee wellness services
Full suite of benefits, including medical, dental, vision, short and long-term disability coverage, accident insurance, critical illness insurance, basic and supplemental life insurance, employee assistance plan, retirement savings and matching, and other developmental opportunities
Company
AkroFire
AkroFire delivers advanced fire and thermal management solutions for the aerospace industry.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase