Packaging Corporation of America · 1 week ago
Senior Customer Service Rep
Newark, OH
Full-time
Onsite
Mid, Senior Level
3+ years expPackaging Corporation of America is seeking a Senior Customer Service Representative responsible for providing superior service to customers. The role includes responding to inquiries, processing orders, and resolving complaints while managing larger and more complicated customer accounts.
Business DevelopmentManufacturingPackaging Services
Responsibilities
Receive, process, and track assigned orders through to scheduling
Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing
Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts
Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples
Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints
Maintain organized customer files
Investigate and resolve customer complaints including billing issues and escalates to Manager or appropriate internal departments when needed
Manage on-hand inventory levels and reconciles to customer orders, forecasts and just in time schedules; this includes taking physical inventory at month end
May provide direction and support to other customer service representatives and/or provide back up to Customer Service Manager as needed
Qualification
Required
Education equivalent to high school diploma required
Three (3) to Five (5) years' previous work experience preferred in a customer service role with experience handling customer orders on an order entry system and maintaining/building strong positive customer business relationships
Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook
Two (2) years' previous work experience in the manufacturing sector, containerboard and corrugated packaging industry adds value
Previous experience using an automated order entry system
Company
Packaging Corporation of America
Packaging Corporation of America (PCA) is the fourth largest producer of containerboard and corrugated packaging products in the United It is a sub-organization of vapepackagingboxes.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2000-01-28IPO
Leadership Team
Criscella Martinez
Sr. Talent Acquisition Partner
Sheryl Griffin
Executive Assistant to CEO & Corporate HR
Recent News
2025-12-04
2025-11-06
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