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SmartSimple Software · 1 day ago

Project Manager

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

SmartSimple, Foundant Technologies, & GivingData empower mission-driven organizations with comprehensive software solutions. The Project Manager is responsible for leading customer onboarding, implementation, and expansion projects for various organizations using the SaaS platform, ensuring effective utilization of technology to enhance mission impact.

Business Process Automation (BPA)Information TechnologyPaaSSaaSSoftware

Culture & Values

Hiring Manager

Dalia Fahmi

Responsibilities

Lead end-to-end implementation projects, from kickoff through go-live and transition to Customer Support

Create detailed project plans, timelines, and resource allocations based on customer requirements

Coordinate internal technical resources, consultants, and customer stakeholders to ensure on-time delivery

Monitor project progress and proactively manage risks, issues, and dependencies

Maintain clear and consistent status reporting for customers and internal teams

Serve as the primary point of contact for customers during implementation

Facilitate workshops, discovery sessions, and requirement-gathering discussions

Communicate technical concepts in a clear, business-oriented way

Manage customer expectations, scope, and priorities to ensure alignment throughout the project

Create Executive level steerco materials

Validate that configured solutions meet customer business needs and follow best practices

Collaborate with solution architects, technical consultants, and engineering teams to resolve blockers

Oversee data migration, integrations, and user acceptance testing (UAT)

Ensure projects follow established implementation methodologies and quality standards

Provide customer feedback and insights to Sales, Product and support for ongoing improvement

Partner with Sales and Digital Transformation during pre-sales cycles for scoping, estimating, and proposal development

Transition customers seamlessly to Customer Success/Support post go-live with documented handoff notes

Contribute to continuous improvement of implementation methodologies, templates, and playbooks

Identify opportunities to improve project efficiency, scalability, and customer outcomes

Qualification

SaaS ImplementationStakeholder ManagementProject ManagementData MigrationAPI IntegrationsProject PlanningCustomer EngagementContinuous ImprovementTechnical TranslationQuality AssuranceRisk ManagementCustomer SuccessCommunication SkillsFacilitation SkillsProblem SolvingTeam CollaborationAdaptabilityTime ManagementDocumentation