Foundation Health · 1 day ago
Implementation Associate
United States
Full-time
Remote
Entry Level
$70K/yr - $90K/yr
1+ years expFoundation Health is transforming healthcare through an AI-powered digital pharmacy platform. As an Implementation Associate, you will play a critical role in onboarding customers and ensuring successful adoption of the platform, collaborating closely with various teams to deliver seamless go-lives and improve customer success.
Artificial Intelligence (AI)Health CareHealth DiagnosticsInformation TechnologyInternet
Responsibilities
Support the delivery of complex SaaS implementations, serving as a technical point of contact during customer onboarding and go-live
Help design, build, and maintain scalable implementation documentation, including contributing to Foundation Health’s Epic Integration Playbook with a focus on Epic- and other EHR-related workflows
Act as a technical gatekeeper for incoming customer support tickets by reviewing, reproducing, and triaging issues to the appropriate Engineering teams
Ensure bug reports and technical requests are clear, concise, and actionable to maximize engineering efficiency
Support customer meetings, trainings, and workshops to support adoption, change management, and long-term success, particularly during critical implementation and go-live phases
Partner cross-functionally with Product, Engineering, and Sales to translate customer feedback and support trends into product enhancements
Use insights from the support queue to advocate for features and improvements that reduce ticket volume and improve CSAT and NPS
Assist with management of implementation milestones, timelines, and stakeholder expectations, gradually assuming more ownership as platform mastery increases
Contribute to the continuous improvement of implementation and support methodologies, processes, and customer-facing materials
Qualification
Required
1+ years of hands-on Epic integration or implementation experience with Epic Willow, Ambulatory, Compass Rose, and/or Bridges
1+ years of experience in implementation, technical support, professional services, consulting, or related roles
Strong ability to translate complex technical concepts into clear, actionable guidance for both technical and non-technical audiences
Proven ability to operate effectively in fast-paced environments while managing multiple competing priorities
Self-motivated, organized, and capable of managing multiple responsibilities to successful completion
High attention to detail and ability to produce high quality outputs
Demonstrated flexibility and adaptability relative to thriving in ambiguous, constantly changing, high-pressure environments
Ability to build strong relationships and foster teamwork with customer and internal team members
Ability to work collaboratively in an interdisciplinary team environment
Ability to communicate complex ideas effectively, both verbally and in writing
Preferred
Experience with HL7, FHIR, and healthcare interoperability standards
Strong proficiency in PowerPoint and Excel, particularly for customer presentations and insight analysis
Passion for Foundation Health's mission and improving patient-centered healthcare
Enjoyment of technical problem-solving combined with building deep, authentic customer relationships
Company
Foundation Health
Foundation Health provides AI infrastructure for digital pharmacy, telehealth, and diagnostics.
11-50 employees
H1B Sponsorship
Foundation Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (1)
2020 (3)
Funding
Current Stage
Early StageTotal Funding
$26MKey Investors
Define Ventures
2025-10-09Series A· $20M
2024-03-11Seed· $6M
Leadership Team
Umar Afridi
Founder and CEO
Recent News
Company data provided by crunchbase