Esperanza Health Centers · 17 hours ago
Patient Service Representative- Registry- PRN
Chicago,IL,US
Full-time
Onsite
Entry Level
$23.50/hr - $23.50/hr
1+ years expEsperanza Health Centers is seeking a PRN Patient Services Representative who will serve as the first point of contact for patients accessing care. The role involves ensuring an exceptional patient experience through administrative tasks, communication facilitation, and appointment management.
Health CareMedicalPrimary and Urgent CareWellness
Responsibilities
Ensure excellent customer service by greeting patients, visitors, and families in a professional and friendly manner utilizing the AIDET framework
Assist patients with the check-in/check-out process, ensuring all required forms are completed
Provide accurate information regarding appointments, services, insurance and other coverage options, and health center policies
Maintain confidentiality and security of patient information in compliance with HIPAA and health center policies
Attend and participate in daily huddles to support efficient and smooth patient flow
Communicate regularly with other care team members—especially Medical Assistants and providers—to ensure efficient daily operations and to manage changes effectively
Coordinate communication between patients, clinical staff, and other team members
Schedule patient appointments, including follow-ups and reschedules or cancelations, according to provider availability and patient needs
Confirm and verify patient appointments, ensuring accuracy and timely updates
Collaborate with the care team to adjust schedules based on patient flow and provider availability
Register new and returning patients, verifying demographic information and insurance details and documenting appropriately in the medical record
Obtain and update insurance information and verify coverage and eligibility for each appointment
Conduct financial assessments and educate patients on health center programs, sliding fee scales, and other payment options
Ensure patient compliance with financial responsibility as agreed upon during initial visit
Maintain patient records in accordance with health center policies and regulatory requirements
Assist with managing incoming calls, responding to inquiries, and redirecting calls to appropriate departments
Assist with patient billing and other inquiries
Process payments, issue receipts, balance daily receipts and prepare daily deposit
Required to provide coverage support at any Esperanza Health Centers clinic during staffing shortages as needed
May participate in community outreach events, such as health fairs, and represent the organization as needed
Qualification
Required
Minimum 1 year of experience in admin/front desk role required, preferably in a healthcare setting
High school diploma or equivalent required
Bilingual English/Spanish proficiency required
Excellent customer service skills
Computer and internet literacy, and data entry skills
Proficiency in electronic health records (EHR) systems Required
Strong verbal and written communication skills, with the ability to explain health center procedures to patients clearly
Strong interpersonal skills and ability to work as part of a care team in a fast-paced environment
Excellent organizational skills, attention to detail, and ability to multitask
Demonstrated commitment to providing excellent customer service and patient support in a culturally sensitive manner
Preferred
Associate degree in healthcare or related field preferred
Experience with AIDET customer service excellence framework preferred
Knowledge of insurance verification processes and billing practices, a plus
Company
Esperanza Health Centers
Esperanza Health Centers provides wellness, behavioral health and primary care services with a focus on quality to the community.
201-500 employees
H1B Sponsorship
Esperanza Health Centers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (6)
2022 (7)
2021 (1)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Dan Fulwiler
CEO
Ryan Gadia, CPA
CFO
Company data provided by crunchbase