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State of Oregon · 1 day ago

Compliance and Regulatory Manager 2

Salem, OR

Full-time

Hybrid

Senior Level

$7,863/mo - $12,165/mo

6+ years exp

The Oregon Bureau of Labor and Industries (BOLI) is seeking a Compliance and Regulatory Manager 2 to oversee the Customer Service Unit within the Legal Policy Division. This role involves providing leadership, ensuring compliance with legal requirements, and supporting Oregonians in navigating complex civil rights and labor laws.

AssociationGovernmentNon Profit

No H1B

U.S. Citizen Only

Responsibilities

Provide leadership and oversight to the Customer Service Unit

Ensure BOLI’s operations align with legal requirements and strategic objectives, promoting agency-wide consistency and effectiveness in service delivery

Provide guidance to staff as they work directly with Oregonians in answering questions on filing claims and complaints, make appropriate referrals, and explain processes and resources available to the public

Develop, establish and maintain program processes, procedures, expectations, workflows and policy for the newly formed unit

Develop, draft, review and approve proposed program messaging and technical guidance related to all agency programs for the general public, interested parties and organizations, and impacted individuals

Supervise staff charged with ensuring timely responses to inquiries, providing quality and well-researched content, appropriate, trauma-informed service, and innovative solutions for customer service

Lead operations of the unit, ensuring appropriate and compliant technical support

Draft memos, policy guides, enforcement guides, field manuals and business processes and maintain and update existing documents for legal and technical compliance

Educate on complex employment, housing, and wage and hour legal information agency-wide through written materials, training, and consultations with agency staff

Support agency efforts with the Oregon State Legislature, evaluating bills and bill concepts, providing prompt feedback, technical edits, and draft fiscal analysis on bills, often at a high volume with a short turn-around time

Qualification

Juris Doctorate degreeLegal researchPolicy developmentOperational managementStaff supervisionStrategic planningCustomer serviceMentoring

Required

Six years of supervision, management, or progressively related experience; OR three years of related experience and a Bachelor's degree in a related field

A Juris Doctorate degree and AND five years of lead work, supervision, or progressively related experience managing legal professionals

Experience conducting in-depth legal research regarding legal issues within BOLI's jurisdiction without precedence or that involve vague statutes and present highly complex and sensitive issues, and applying and analyzing state, federal and administrative decisions, rulings, precedents, decisions, and principles to specific situations

Demonstrated experience determining, formulating, and authorizing policies, protocols and procedures and providing the overall direction of an agency, large organization, or division within guidelines set

Demonstrated skill in planning and directing operational activities at the highest level of management with the help of subordinate executives, supervisors, managers or other experienced professionals

Demonstrated experience establishing and managing standards and training programs for staff in a regulatory, legal enforcement or adjudicative setting, or the equivalent

Experienced leader and supervisor of staff, with a high degree of business acumen and demonstrated ability to mentor and foster professional growth and development

Competency in developing and preparing long-term strategic objectives, serving as policy advisor in determining strategic plans and deliverables that support the mission, vision, and high-level goals for an agency, organization, or large division