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GT Independence · 3 days ago

Operations Enrollment Leader (Baltimore, MD)

Baltimore, MD

Full-time

Onsite

Entry, Mid Level

2+ years exp

GT Independence is seeking an Operations Enrollment Leader who will be responsible for providing quality and efficient enrollment services. The role involves managing a team of Enrollment Specialists to ensure effective communication and support throughout the enrollment process.

Financial ServicesHome Health CareMedicalService Industry

Responsibilities

To lead a team of Enrollment Specialists and together, ensure the highest quality service is provided with the enrollment process to those self-directing their services and the referring entities

Receive referrals for new individuals and their employees, determine their level of interest in the different enrollment type offerings and schedule meetings based on the choice of the individual

Provide constant and accurate communication to referrers and those being enrolled on the status of the enrollments and where everyone is in the process

Troubleshoot issues and field questions from their staff, and all external customers to ensure the enrollment process is smooth and adaptive

Ensure that Enrollment Specialists are training new participants and their employees on using the GT Caregiver App and other GT Tools, roles and responsibilities, and program specific items

Provides daily direction and communication to employees so that calls are answered in a timely, efficient, and knowledgeable manner

Provides continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers

Managing employees, ensuring work is handled efficiently and effectively

Provides performance feedback and coaching on a regular basis to each team member

Ensures employees have appropriate training and other resources to perform their jobs

Create and maintain a high-quality work environment

Assists the manager with the development, analyses and implementation of staffing, training, scheduling, and reward/recognition programs

Works as a member/leader of special or ongoing projects that are important to area/process improvement

Uses appropriate judgment in upward communication regarding department or employee concerns

Assist with documentation, and training of DocuSign program

Assist in developing and preparing operational plans and reports on project status

Promote adherence to and upholds the company’s mission and values

Other duties as assigned

Qualification

Team ManagementCommunication SkillsProblem SolvingMicrosoft ExcelProject ManagementOrganizational SkillsAdministrative SkillsTime ManagementRelationship Building