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Ubiquity · 1 month ago

Customer Service Representative

United States

Full-time

Remote

Mid Level

Ubiquity is a company focused on delivering outstanding customer experiences, and they are seeking a Customer Service Representative. The role involves managing customer interactions, resolving issues promptly, and ensuring customer satisfaction through effective communication and problem-solving skills.

Call CenterConsultingOutsourcing

Responsibilities

Be customer obsessed

Manage each contact interaction with our customers’ satisfaction as your number one priority

Identify customers’ needs, clarify information, research every issue and provide solutions

Inform customer by explaining procedures; answering questions; providing information

Deliver on commitments, do what you say you will do

Resolve the customer issue same day, at most within 24 hours

Always provide correct information to the customer. Listen carefully to understand the true customer question

Interact with customer by asking probing questions to identify customer needs and properly solution

Qualification

Bilingual (Spanish/English)Communication skillsProblem resolution skillsExperience in call centerPC navigation proficiencyCustomer experience passionFollow instructionsWork flexible shiftsUtilize online systemsWork under pressure

Required

High School diploma or equivalent required

Passion for delivering a stand-out customer experience

Excellent verbal and written communication skills

Utilize various online systems to satisfy customer concerns

Bilingual (Spanish/English)

Ability to ask probing questions and problem resolution skills

Utilize online knowledge bases in real time during customer interaction to ensure proper processes are followed and customer is satisfied

Ability to follow instructions for specific customer resolutions tasks

Ability to work in within a high-pressure environment and maintain a positive interaction for the customer

Intermediate proficiency with PC navigation while providing exceptional customer service. (Office, G suit)

Ability to read, write, speak and understand the English language in a business environment

Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business

Ability to work in multiple online systems at once

Preferred

Experience in a call center industry preferred

Company

Ubiquity

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better.

Founded in 2012