Goodwill Industries of New Mexico · 6 days ago
Chief Operating Officer
Albuquerque, NM
Full-time
Onsite
Director/Executive
10+ years expGoodwill Industries of New Mexico is seeking a dynamic, mission-driven Chief Operating Officer (COO) to lead and elevate their multi-site operations across the state. This role involves overseeing retail, secondary market, and logistics while ensuring a safe and exceptional experience for customers and team members.
Retail
Hiring Manager
Danielle Gutierrez
Responsibilities
Provide executive oversight of GINM’s multi-site retail operations, including traditional retail, outlet, ADC, salvage, transportation, and logistics, ensuring consistent performance, safety, and customer and donor experience
Partner with the President/CEO and Executive Team to translate organizational strategy into clear, executable operational plans, priorities, and performance expectations
Establish, document, and enforce standardized operating procedures, operational guardrails, and key performance indicators across all areas of responsibility
Lead and support operational leaders, including the VP of Retail and other senior managers, through coaching, accountability, and performance management to drive consistent results
Utilize data, dashboards, and operational metrics to assess performance, identify trends, and implement corrective actions to improve throughput, cost control, and margin performance
Oversee operating budgets for assigned areas, monitor expenses and variances, and collaborate with Finance to ensure operational discipline and financial sustainability
Coordinate cross-functional initiatives and resolve operational challenges across departments to ensure alignment, effective communication, and timely decision-making
Ensure compliance with applicable regulatory, safety, accreditation, and organizational standards, including HIPAA and CARF, while promoting a culture of safety and accountability
Lead operational change initiatives, process improvements, and system implementations to support scalability, efficiency, and continuous improvement
Stay informed of industry trends and best practices in thrift retail, logistics, and nonprofit operations, applying relevant insights to strengthen organizational performance
Qualification
Required
Bachelor's degree in Business Administration, Operations Management, Supply Chain, Retail Management, or a related field
Minimum of 10 years of progressive operational leadership experience, including senior-level responsibility within multi-site retail, logistics, supply chain, or similarly complex, labor-intensive environments
Demonstrated experience building, implementing, and enforcing processes, standard operating procedures, performance metrics, and operational guardrails across multiple departments or locations
Proven track record of financial and people leadership, including budget ownership, cost control, performance management, and leading large, diverse teams to measurable operational outcomes
Preferred
Masters preferred; equivalent combination of education and experience may be considered
Benefits
Competitive compensation and benefits package
Supports healthy work-life balance
The opportunity to make a lasting difference while strengthening communities and creating pathways to opportunity
Company
Goodwill Industries of New Mexico
We’re not your average thrift store.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Shauna Kastle
President & CEO
Tom Downey, CPA, CFE
Chief Financial Officer
Company data provided by crunchbase