CVS Health · 2 days ago
Lead Director Digital Product
New Albany, OH
Full-time
Hybrid
Director/Executive
$144K/yr - $288K/yr
10+ years expCVS Health is a leading health solutions company dedicated to transforming health care. The Lead Director will drive strategic initiatives to enhance provider self-service capabilities through conversational AI solutions and manage product managers to deliver customer-centric solutions.
Health CareMedicalPharmaceuticalRetailSales
Responsibilities
Define, own, and communicate the product vision, strategy, and roadmap for provider agentic powered self-service capabilities, ensuring alignment with business objectives and customer needs
Oversee portfolio of initiatives to drive provider self-service, including adoption
Lead the end-to-end delivery of features and experiences, focusing on usability, and the unique needs of health plan members and providers
Champion investment cases and business cases to secure resources and support for initiatives
Drive backlog prioritization, roadmap planning, and continuous improvement
Partner with business leaders, IT, and external vendors to ensure seamless integration of self-service solutions
Communicate progress, risks, and outcomes to senior leadership
Identify opportunities to leverage AI/NLP technologies for enhanced experiences
Implement metrics-driven improvements to increase adoption and satisfaction
Build, coach, and inspire high-performing, agile product teams; foster a culture of innovation, accountability, and continuous improvement
Establish clear team norms, provide actionable feedback, and support career development through stretch goals and visibility opportunities
Promote a customer-centric culture where teams proactively monitor product health and drive toward a shared north star vision
Manage annual budget to maximize ROI and value delivery
Monitor financial performance and ensure alignment with strategic objectives
Qualification
Required
10 years of experience in product management, product strategy, or a related field, preferably within the healthcare or technology sectors
1+ generative AI and AI/NLP technologies and their application in enhancing user experiences
8+ years of experience with data analysis and metrics-driven decision-making to assess product performance and user satisfaction
8+ years of experience with agile methodologies and tools for product management (e.g., JIRA, Trello)
5+ years of people leader experience with demonstrated ability to build and lead high-performing teams, fostering a culture of innovation and accountability
3+ years of experience leading product development from concept to launch, with a focus on self-service solutions
Preferred
Strong communication skills to effectively convey product vision, strategy, and progress to senior leadership and stakeholders
Ability to foster a collaborative environment that encourages open communication and idea sharing
Experience in the healthcare industry, particularly with health plans, provider networks, or health technology solutions
Experience with financial modeling and forecasting to support strategic decision-making
Knowledge of cost-benefit analysis and its application in product development and investment decisions
Strong negotiation skills to work effectively with external vendors and partners
Benefits
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
H1B Sponsorship
CVS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
bloomberglaw.com
2026-01-16
2026-01-13
Company data provided by crunchbase