Koniag Government Services · 10 hours ago
ServiceNow System Administrator
United States
Full-time
Hybrid
Mid, Senior Level
3+ years expKoniag Management Solutions, LLC, a Koniag Government Services company, is seeking a ServiceNow System Administrator to support KMS and their government customer. This role involves leading the design, development, and implementation of ServiceNow solutions, ensuring system availability, performance, and security while mentoring junior developers.
EnterpriseGovernmentProfessional Services
No H1B
U.S. Citizen Only
Responsibilities
Configure, maintain, and support the ServiceNow platform and its modules (ITSM, ITOM, HR, CSM, etc.)
Perform system upgrades, patches, and release management activities
Monitor platform performance, capacity, and system health
Manage user access, roles, groups, and security permissions
Maintain system documentation, including configuration records and standard operating procedures
Design and implement workflows, business rules, UI policies, and client scripts
Create and maintain forms, views, reports, and dashboards
Configure notifications, email templates, and automated processes
Develop and maintain Service Catalog items and Record Producers
Maintain development, test, and production environments
Ensure compliance with IT policies, standards, and regulatory requirements
Perform system integrations between ServiceNow and third-party applications using REST, SOAP, and other integration methods
Mentor and provide technical guidance to junior developers and team members
Support code reviews to ensure adherence to development standards and best practices
Troubleshoot and resolve complex technical issues within the ServiceNow platform
Collaborate with business analysts and stakeholders to gather requirements and translate them into technical specifications
Stay current with ServiceNow platform updates, new features, and industry best practices
Train end-users and create training materials
Support Agile development approach for feature and platform delivery
Support change management activities related to ServiceNow implementation
Identify opportunities for process automation and platform optimization
Qualification
Required
Bachelor's degree in Computer science, Information Technology, or related field, or equivalent work experience
3+ years of hands-on experience administering ServiceNow platform
Experience with at least 2 ServiceNow releases and upgrade cycles, having managed upgrades, migration, and or integration projects
Proven track record of developing in multiple ServiceNow modules (ITSM, ITAM, ITOM, ITBM/SPM, CSM, HR, or Security Operations)
ServiceNow Certified System Administrator (CSA) certification
Strong knowledge of ServiceNow architecture, data model, and configuration
Proficiency with JavaScript, XML, HTML, and CSS
Experience with workflow design and automation
Knowledge of database concepts and SQL queries
Understanding of web services (REST/SOAP APIs)
Familiarity with SSO, LDAP, and authentication protocols
Extensive experience with ServiceNow development tools: Business Rules, Client Scripts, UI Policies, Script Includes, Workflows, Flow Designer
Understanding of ITIL processes and best practices
Knowledge of Agile/Scrum development methodologies
Excellent analytical, problem-solving, and communication skills with ability to explain technical concepts to non-technical stakeholders
Ability to work independently and manage multiple priorities in a fast-paced environment
Proven leadership, mentoring capabilities, attention to detail and commitment to quality
Customer service orientation with focus on delivering business value
Ability to work effectively in both team and independent settings
Understanding of software development lifecycle (SDLC) and delivery processes
Capability to adapt to changing requirements and project dynamics
Ability to obtain a Public Trust
Preferred
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist in one or more areas
ServiceNow Certified Technical Architect (CTA) or working toward certification
Experience with ServiceNow Performance Analytics
Knowledge of ServiceNow Mobile platform
Understanding of cloud infrastructure (AWS, Azure, GCP)
Familiarity with DevOps practices and CI/CD pipelines
PowerShell, Python, or other scripting language proficiency
Version control systems experience (SNOW, Git, SVN)
Database knowledge and experience with relational databases
Experience leading technical teams or projects
Strong presentation and training skills
Business process improvement and optimization experience
Prior government consulting experience
Benefits
Health, dental and vision insurance
401K with company matching
Flexible spending accounts
Paid holidays
Three weeks paid time off
Company
Koniag Government Services
Koniag Government Services is a Professional Services and Operational Management to Federal Government.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kevin Wideman
Chief Executive Officer
Jack Wise
SVP Business Development Lifecycle
Recent News
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