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DXP Enterprises, Inc. · 5 hours ago

Temporary Technical Support Level II

Houston, TX

Full-time

Onsite

Mid Level

DXP Enterprises, Inc. is dedicated to providing high-quality customer service for industrial customers through their expertise in products and technical services. The Temporary Technical Support Level II role involves providing technical assistance with computer hardware and software, resolving issues for staff, and performing installations and configurations as needed.

Industrial EngineeringIndustrial ManufacturingMechanical Engineering

Senior Management

No H1B

Responsibilities

Provide technical assistance with computer hardware and software

Resolve issues for staff via phone, in person, or electronically

Log bugs and enhancement requests

Perform hardware and software installations, configurations and updates as needed

Create and maintain tips and tricks solutions for online database and web site

Provide introductory on-line & classroom training for company products

Resolve technical issues in a timely manner using available resources within the company

Qualification

IT support experienceWindows 10 knowledgeMicrosoft Office 365Mac OS knowledgeCustomer service skillsTroubleshooting skillsAssociate degreeCritical thinking skills