Varsity Brands · 15 hours ago
Service Desk Technician I
Grand Prairie, TX
Full-time
Onsite
Entry Level
2+ years expVarsity Brands is dedicated to transforming the student journey in sport and spirit, and they are seeking a Service Desk Technician I. This role involves providing Level 1 technical support for various hardware and software issues, ensuring timely resolution of incidents and maintaining strong customer service.
Brand MarketingEducationFashionSporting Goods
Responsibilities
Monitor and process Level I ticket queues to ensure incidents and service requests are addressed in a timely manner to meet or exceed SLA metrics
Maintain strong customer service focus with desire to successfully interact with end-users and peer teams
Detailed communication with end users as required to keep all parties informed of issues, progress, changes, and resolutions
Process employee change event requests including new hires, terminations and transfers
Analyze, troubleshoot, provision, repair a wide variety of PC problems related to PCs, peripherals, and mobile devices
Identify, respond and/or escalate service impacting system alerts
Maintain commitment to continuous process improvement
Willingness to be available for after-hours support and able to work extended hours when necessary as well as be able to work rotating schedule at home and in office
All other IT tasks as assigned
Qualification
Required
Must perform well in high-energy, dynamic and team-oriented environments
Adeptness with Microsoft Office 365 and productivity applications
Self-motivated achiever who gains satisfaction from providing excellent customer service
High degree of initiative, mature judgment, and discretion
2+ years of desktop support, customer support and/or helpdesk experience
2+ years of experience with Microsoft Operating Systems in a support role
2+ years of hands on experience with end-user support processes for workstations, servers, mobile devices and peripherals
Benefits
Comprehensive Health Care Benefits
HSA Employer Contribution/ FSA Opportunities
Wellbeing Program
401(k) plan with company matching
Company paid Life, AD&D, and Short-Term Disability
Generous My Time Off & Paid Holidays
Varsity Brands Ownership Program
Employee Resource Groups
St. Jude Partnership & Volunteer Opportunities
Employee Perks including discounts on personal apparel and equipment!
Company
Varsity Brands
Varsity Brands provides customized products for a school’s unique needs from online education to professional school branding.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Patricof Co
2025-03-12Private Equity
2024-07-03Acquired
2018-06-19Private Equity
Leadership Team
Lisa M. Olivieri
Chief Security Officer
Recent News
2026-01-07
2025-06-20
Company data provided by crunchbase