Industrial Supply Solutions, Inc.® · 2 days ago
Customer Support / Inside Sales
Mill Creek, OK
Full-time
Onsite
Entry, Mid Level
$19/hr - $23/hr
2+ years expIndustrial Supply Solutions, Inc. (ISSI®) is a wholesale distributor of maintenance, repair, and operations products servicing the mining and industrial markets since 1946. The Customer Support / Inside Sales Specialist will handle customer requests, provide excellent service, and maintain order files while ensuring confidentiality and attention to detail.
Delivery ServiceMechanical DesignSupply Chain ManagementWholesale
Responsibilities
Receives and handles requests from customers and distributors for price quotes, purchase orders, order adjustments, and order cancellations
Builds rapport with customers and works to ensure they receive excellent service
Uses computer database to retrieve necessary customer information, inventory information, and purchase order status
Provides pricing, delivery, and other order information to customers
Drafts purchase orders and invoices to submit to the accounting department
Maintains files of active orders and updates with changes to customer accounts or orders
Maintains confidentiality of sensitive information
Excellent organizational skills and attention to detail
Proficient computer skills and ability to learn database and ordering systems
Excellent communication and interpersonal skills
Industrial Inside Sales experience is a plus
Mechanical aptitude required
Understands sense of urgency and the ability to resolve urgent matters promptly
Qualification
Required
Receives and handles requests from customers and distributors for price quotes, purchase orders, order adjustments, and order cancellations
Builds rapport with customers and works to ensure they receive excellent service
Uses computer database to retrieve necessary customer information, inventory information, and purchase order status
Provides pricing, delivery, and other order information to customers
Drafts purchase orders and invoices to submit to the accounting department
Maintains files of active orders and updates with changes to customer accounts or orders
Maintains confidentiality of sensitive information
Excellent organizational skills and attention to detail
Proficient computer skills and ability to learn database and ordering systems
Excellent communication and interpersonal skills
Mechanical aptitude required
Understands sense of urgency and the ability to resolve urgent matters promptly
High school or equivalent (Required)
order entry: 2 years (Required)
customer service: 1 year (Required)
intermediate Microsoft Excel, Word and Outlook: 2 years (Required)
driver's license and clear MVR (Required)
Preferred
Industrial Inside Sales experience is a plus
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Paid training
Vision insurance
Company
Industrial Supply Solutions, Inc.®
Founded in 1946, Industrial Supply Solutions, Inc.®, delivers quality and best value to our customers.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase