University of Virginia · 1 week ago
Event Systems Specialist
Charlottesville, VA
Full-time
Onsite
Entry, Mid Level
1+ years expThe University of Virginia is seeking an Event Systems Specialist to join their Central Scheduling Support Service Team. This role involves analyzing event planning needs, training the university community on best practices, and providing application support to CollegeNET 25Live users.
Higher Education
Responsibilities
Collaborate in the development and maintenance of central office processes, procedures, and workflows
Assist EMSA with researching and recommending best practices for event planning within a higher education environment
Collaborate with stakeholders to elicit their event scheduling requirements and document them per UVA guidelines and practices
Assist EMSA in proactively monitoring upcoming 25live enhancements and features
Participate in the implementation of new features and enhancements
Provide first-line technical support to 25Live users, via phone, email, and chat to address inquiries, troubleshoot, and resolve issues promptly and effectively, escalating as needed
Assist users with navigating the 25Live platform
Provide guidance on event planning policies, guidelines, and procedures
Assist with development of content such as release notes and FAQs for keeping the central office web site content current
Assist with ensuring central office web site is current with changes in university policies and procedures
Attend CollegeNET Series 25 training
Assist in the development and delivery of training materials and resources for event organizers using 25Live
Assist in the development and delivery of training on university-wide event planning policies, guidelines, and procedures
Keep event scheduling training materials current with system updates and changes in university policies and procedures
In addition to the above job responsibilities, other duties may be assigned
Qualification
Required
Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline
At least one year of experience. Relevant experience may be considered in lieu of a degree
Demonstrated experience in business analysis, technical support, and training, preferably in a higher education and/or event planning environment
Experience supporting end-users
Experience with delivering training programs
Customer-centric approach
Good communication, interpersonal, and presentation skills
Good analytical and problem-solving skills
Ability to work effectively both independently and as part of a team
Preferred
Bachelor's degree in a related field (Business Administration, Information Systems, Hospitality Management, preferred) or equivalent practical experience
Minimum 3 years experience, including at least 1 year in Business Analysis
Experience working in higher education
Good understanding of event planning processes and best practices
Experience with 25Live or other event management system
Experience with change management
Experience integrating space information with other enterprise information systems is preferred
Benefits
22 days of paid time off, increasing with service; 13+ paid holidays each year, in addition to paid time off; Parental and Community Service Leave
Health plan with options to meet healthcare and financial needs
Retirement through the Virginia Retirement System
Tuition and professional development benefits
Employee wellness program featuring activities to earn up to $500/year
Company
University of Virginia
The University of Virginia was founded in 1819 as the model for modern universities that has since been emulated all over the world.
10001+ employees
H1B Sponsorship
University of Virginia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (263)
2024 (223)
2023 (262)
2022 (202)
2021 (163)
2020 (155)
Funding
Current Stage
Late StageLeadership Team
Greg Fairchild
Dean and CEO, UVA|Northern Virginia
Luis Alvarez
President and CEO
Recent News
The Republic Reporter
2024-02-29
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