Marriott Vacations Worldwide · 3 days ago
Assoc. Director Change Management
Orlando, FL
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expMarriott Vacations Worldwide is a leading company in the hospitality industry, and they are seeking an Associate Director of Change Management. This role will lead change management programs to support enterprise prioritized projects and enhance the associate experience through effective communication, training, and engagement strategies.
HospitalityHotelRentalTourismTravel
Responsibilities
Contributes to team, department and/or business results by performing more complex quantitative and qualitative analysis for business processes and/or projects
Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk
Works to enhance the organization’s capabilities through effective staffing and development of others by: using appropriate MVW interviewing tools to hire the best managers available from inside or outside
Hiring for diversity and balance of skills
Setting and maintaining high standards for team and individual performance
Providing timely coaching and feedback
Making and rewarding distinctions in performance
Assists more senior associates in achieving business results by: identifying opportunities to enhance the effectiveness of business processes
Providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution
Participating in setting department operating plans
Recognizing and celebrating team successes
Achieving results against budget within scope of responsibility
Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge
Performs other duties as appropriate
Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
Create strategies to support the adoption of the changes required by a project or initiative
Work closely with project management teams to integrate change management activities into project plan
Provides leadership expertise for initiatives within the HR function (includes planning, implementation & evaluation)
Manages Strategic Business Support projects, as assigned: consultation, diagnostics, planning (e.g. project proposals, work plans, business cases, vendor reviews), design, development, implementation, and evaluation
Provides program management excellence; keeps multiple projects and initiatives on budget and on schedule
Understands the strategy, priorities, and the operating models for respective global functions and other organizational units based on projects
Accesses and synthesizes data from a variety of sources to formulate informed viewpoints on organizational issues on which he/she is called in to support
Apply a change management process and tools to develop project strategies and plans, including stakeholder assessment, change networks, training, communications, leadership alignment, organization transition, change readiness, capability transfer, and end-user training
Drive adoption and proficiency of changes within the organization in compliance with the company’s Change Management methodologies
Develop short and long-term goals, and objectives, and develop and execute against these goals
Apply a structured methodology and lead change management activities
Support and engage senior leaders with organizational design change and definition of roles and responsibilities
Lead and implement change initiatives related to business processes and technologies
Conduct impact analyses assess change readiness and identify key stakeholders
Complete change management assessments
Coordinate efforts with other specialists
Evaluate and ensure user readiness
Track and report issues or areas of concern throughout the change program
Define and measure success metrics and monitor change progress
Support change management at the organizational level
Manage the change portfolio and stakeholders effectively
Consult and coach project teams, managers, and supervisors
Provide direct support and coaching to key stakeholders and front-line managers of others as they help their direct reports through transitions
Facilitate change management activities with cross-functional team members and stakeholders to understand and ensure adoption of the transformation
Oversee team execution in accordance with project plans, tools, and methods, and support resource planning
In conjunction with the Learning/Talent Development team, this position will provide input, document requirements, and support the design and delivery of training programs
Support the design, development, delivery, and management of communications
Lead team/department deck development/webinars/meetings from HR to HR
Oversee global Change Management activities for the various enterprise prioritized projects including global business leaders and functions (i.e.: Information Technology (IT), Finance & Accounting (F&A), Exchange and Third-Party Management businesses including Interval International)
Coordinate with the Global Communications COE to incorporate specific HR Communications into the broader business editorial communications calendar
Lead strategic efforts that amplify the associate experience and support the culture, such as culture activation, core value alignment, and rewards and recognition
Provides program management excellence; keeps multiple projects and initiatives on budget and on schedule
Develops integrated marketing communications strategies and plans that support clearly defined enterprise prioritized project business objectives
Qualification
Required
BA or BS Degree in Business Administration, Communications, Talent/Organizational Development, Marketing, or Human Resources
Minimum of 5 years' experience in organizational change management program design and implementation
Minimum of 5 years' experience in project management and resource management
Proven experience delivering effective plans that deliver against our strategies, on time, on budget
Proven experience of consulting to business leaders and designing, developing, and implementing organizational capability solutions
Must be a leader who can influence stakeholders in written and oral communications with exceptional communication skills, both written and verbal
Excellent active listening skills
Strong consulting skills with proven ability of interfacing with senior business leaders
Ability to clearly articulate messages to a variety of audiences and establish and maintain strong relationships
Ability to influence others and move toward a common vision or goal
Ability to establish credibility in subject matter areas and influence at all levels of the business
Develops and maintains effective relationships with a broad group of stakeholders to foster trust
Measurement skills related to assessment of information, initiatives, and strategies
Flexible and adaptable; able to work in ambiguous situations
Resilient and tenacious with a propensity to persevere
Forward looking with a holistic approach
Organized with a natural inclination for planning strategy and tactics
Problem solving and root cause identification skills
Able to work effectively at all levels in an organization
Effective presentation and facilitation skills required
High degree of integrity in dealing with sensitive business information
Must be a team player and able to work collaboratively with and through others
Acute business acumen including MVW's unique culture and an understanding of organizational issues and challenges
Demonstrated passion for our associates and our Company's vision, mission, and values
Preferred
BA or BS Degree in Organizational Development, Organizational Behavior, or Industrial/Organizational Psychology
Change Management Professional and/or Project Manager certification
Timeshare/hospitality/lodging industry experience a plus; MVW-specific knowledge an advantage
Company
Marriott Vacations Worldwide
Marriott Vacations Worldwide is a tourism company that offers vacation ownership, exchange, rental, and resort.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.98B2025-11-18Post Ipo Debt· $470M
2025-09-04Post Ipo Debt· $575M
2024-03-14Post Ipo Debt· $430M
Leadership Team
Raman Bukkapatnam
Executive Vice President & Chief Information Officer
Scott Weisz
Executive Vice President, Strategic Business Operations
Recent News
2025-12-12
2025-11-18
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