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Hopebridge · 13 hours ago

Center Coordinator

Pickerington, OH

Full-time

Onsite

New Grad, Entry Level

Hopebridge is a provider of therapeutic services, and they are seeking a Center Coordinator to provide administrative support across the assigned center. The role involves managing daily staffing and scheduling needs, training new hires, and ensuring high-quality service delivery within a clinical setting.

ChildrenHealth CareMedical

Responsibilities

Serve visitors by greeting, welcoming, directing and checking them in and out

Answer, screen and forward any incoming phone calls to appropriate staff, while providing basic information when needed

Conduct reminder calls to clients for following business day

Receive and sort daily mail/deliveries/couriers

Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)

Update appointment calendars and schedule meetings/appointments

Perform other clerical duties such as filing, photocopying, collating, faxing etc

Update data via Salesforce (patient data, therapist data, etc.)

Check phone messages

Uploading documents into an EMR system

Keep lobby and waiting room in order

Responsible for constructing and gathering therapy materials

Responsible for daily staffing schedule which includes working in collaboration with clinical team to ensure patient staffing appropriateness

Assist Center Manager with interviewing and onboarding of new staff

Ensures that session notes and billing documentation has been submitted through the appropriate systems by specified deadlines

Leads employees to accomplish all job objectives; inspires confidence and motivation; clearly defines expectations and maintains personal effectiveness under pressure

Maintains standards for center functions

Identifies and understands patients of the pediatric center

Practices effective problem identification and resolution skills as a method of sound decision making

Develops and implements staffing standards for center programs with effective, economical use of resources

Identifies and participates in special projects and develops standards and competencies related to implementation

Adhere to the rules, regulations, policies, and processes outlined in the Hopebridge policy and procedure manual

Protect patient rights and privacy according to HIPAA regulations, and Hopebridge policy and procedures manual

Portray a positive attitude and maintain a patient and co-worker satisfaction level that limits adverse situations or complaints

Generate team spirit through creating and maintaining an environment that fosters staff satisfaction, engagement, maximizing productivity and profitability

Attend special education programs and in-service trainings related to the clinic

Ensures ABA therapists completes new hire training, including RBT training requirements, in a timely manner

Facilitates the logistical components of a new trainee becoming certified (including, but not limited to: determining RBT Mentors, leading Day 1 experience and preparation, signing up for BACB accounts and exams, completing RBT certification records, following timelines, etc.)

Supplementarily trains new hires on skills and concepts when necessary to ensure successful completion of competency, written exam, and providing high quality ABA therapy

Tracks new hire training performance and status of staff members, provides specific feedback to trainees as warranted, and reports to the Clinic Manager and BCBA, providing regular updates, metrics, results and escalated items to appropriate managers. Follows up with Clinic Manager and BCBA on trainee status within the first 15, 30, 60 and 90 days of hire

Provides coaching, modeling, and demonstration of specific strategies and/or activities as observed and/or tasked by the Clinical Leadership team to identified ABA Therapists and RBTs

First point of contact for physical management assistance needed to support RBTs and patients

Ensures accuracy and timely filing of incident reports

Stays current in research and training regarding implementation of ABA principles

Illustrates Hopebridge’s belief in the delivery of high quality therapeutic services through both the articulation and the demonstration of operational aspects of training

Develops positive working relationships with all employees and departments, maintaining collaborative professional relationships at Hopebridge

Models exemplary employee performance through own performance, professionalism, and appropriate communication outlined within Hopebridge’s employee handbook

Attends staff meetings, trainings, and other meetings as requested

Attains and achieves position competencies in relation to role responsibilities

May be requested to assist with 1:1 therapy as needed within the clinic

Other duties as assigned by Supervisor

Qualification

RBT credentialABA KnowledgeTraining othersStaff schedulingOffice 365Customer ServiceMotivating OthersOrganizingTask ManagementPatienceBuilding Effective TeamsSelf-DevelopmentDeveloping OthersHandling StressAttention to DetailCommunication

Required

High school diploma or equivalent

RBT credential required

Demonstrated ability to train others in behavior analytic skills. Prior training, presenting and facilitation experience which includes presenting to large groups preferred

Knowledgeable of Applied Behavior Analysis (ABA) methodologies and curriculum found to benefit children diagnosed with ASD, including but not limited to Verbal Behavior Milestones Assessment and Placement Program (VB-MAPP), Assessment of Functional Living Skills (AFLS), Picture Exchange Communication System (PECS), Discrete Trial Teaching (DTT), prompting and prompt fading strategies, error correction procedures, differential reinforcement, and Pivotal Response Training (PRT)

Knowledgeable about training techniques, delivering trainings, and training development

Ability to exercise confidentiality and discretion pertaining to the work environment and maintain all HIPAA requirements

Maintain a negative Tuberculosis screening according to the CDC

Knowledgeable of computer systems and software used at Hopebridge, including but not limited to Office 365, HB Charts, Rethink, and Catalyst

Preferred

Experience with staff scheduling and management

Relevant experience in Health Care and or Health related field preferred

Prior positive interactions and experience with the pediatric population

Proficient with Microsoft Office Suite

Ability to be resourceful and proactive in dealing with issues that may arise

Ability to organize, multitask, prioritize and work under pressure

Company

Hopebridge

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Hopebridge Autism Therapy Centers offers a wide range of outpatient services designed to meet the needs of children requiring behavioral diagnosis and applied behavioral analysis (ABA), occupational, feeding, and speech treatments in center, home and school settings.

Founded in 2005